Service Supervisor- Packaging Machinery

Địa Điểm Làm Việc: Hồ Chí Minh
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Attractive salary + bonus
Insurance package

Mô Tả Công Việc

The position base in Ho Chi Minh who is mature to manage team, manage relationship with customer, coordinate with our team in Thailand or in European countries, able to do trouble shooting (call center), to do report, be a contact person to the regional office in Thailand.

Supervise the team work
3.1 Plan, supervise and follow-up on the team work
3.2 Establish the work methods and procedures of the team
3.3 Participate in the annual budget planning and follow-up on it
3.4 Train, inform and support the team members in their work

Coordinate equipment installations
1.1 Establish the equipment installation dates at client sites in collaboration with the team
1.2 Establish a schedule and the resources required for each installation project
1.3 Keep the calendars updated following the projects progress
1.4 Assign and coordinate the technicians workload
1.5 Follow-up daily with installation technicians to ensure smooth development of the activities and schedule compliance
1.6 Participate in the identification of installation objectives
1.7 Act as a contact person for the team in the installation activities
1.8 Take part in the development and implementation of work methods and procedures
1.9 Obtain the documentation needed for the installations (material lists, equipment plans, assembly steps, etc.)
1.10 Take part in the evaluation of the quotes for installation and after-sales service if needed

Follow-up after installation
2.1 Contact clients after the installations to ensure their satisfaction
2.2 Validate the clients’ needs for technical support and training
2.3 When a correction is made, ensure the update and transmission of technical documents to everyone concerned
2.4 Forward the clients’ needs to the after-sales service team
2.5 Prepare a postmortem on the installation and problems met during installation
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Yêu Cầu Công Việc

Direct Experience in Mechanical Engineering

1. Good communication in English
2. Have experience of Industrial equipment installation, commissioning, and troubleshooting, and maintenance
3. Understand organizational structure and business operation of a company
4. Knowing markets and customers in Viet Nam and Southeast Asia
5. Customer relationship strategy
6. Management of complaints and dissatisfied customers approach, find tuning, and follow up with customers
7. Reading of mechanical and electrical plans and drawings (experience in PLC / HMI is advantage)
8. Comply with health and safety standards on site
9. Hydraulic, pneumatic, mechanical and electrotechnical integration of industrial equipment
10. Project management principles
11. Record keeping in the context of engineering and client services
12. Budget planning and monitoring
13. Able work onsite and have driving license
14. Fluently with using tools (Technician’s tools, computer)

Địa Điểm Làm Việc

Hồ Chí Minh, Việt Nam

Navigos Search is the leading, most experienced and highly qualified executive recruitment firm in Vietnam. Our mission is to help people and companies achieve their dream. We do this by matching talented individuals to the jobs for which they are best suited, ensuring that our clients have the right people on board that they need to succeed, and our candidates land the job of their dream. We accomplish this mission thanks to our strong expertise in local labor market, an established and broad network of clients and candidates and a proven recruitment method of international standards.

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10-24 nhân viên
Tam Bui


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