Service Support, Back Office

- Prepare and process sales quotations, proposals, and contracts.

- Maintain and update customer records and sales data in CRM and ERP systems (e.g., SAP).

- Track and follow up on sales orders, delivery schedules, and invoicing.

- Act as a liaison between customers and internal departments (logistics, finance, service).

- Respond to customer inquiries and provide timely updates on order status.

- Ensure all sales documentation is complete, accurate, and properly filed.

- Generate regular sales reports and assist in sales forecasting and budgeting.

- Coordinate with various departments to ensure seamless operations.

- Support the sales team with travel arrangements, meeting coordination, and event planning.

- Assist in organizing customer visits, product demos, and exhibitions.

- Other tasks assigned by Line Manage

- Experience of working years in sales admin or customer service, caring with care of exact details and with high responsibility.

- Prior experience in engineering environment

- Degree in Business Administration or related field

- Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with CRM/ERP systems (SAP is a plus).

- Strong communication skills with the ability to collaborate effectively across departments.

- Detail-oriented, responsible, and well-organized with a proactive working attitude.

- Ability to work under pressure and manage multiple tasks and deadlines.