Service Training Staff (in charge of Dealers Operation Standard) Urgent job

Service Training Staff (in charge of Dealers Operation Standard)Urgent job

Thương lượng 511 lượt xem - Hết hạn trong 4 ngày

Các Phúc Lợi Dành Cho Bạn

Competitive salary & total bonus from 1.5 – 6 months
Premium health care package
Shuttle bus/transportation allowance, meal allowance

Mô Tả Công Việc

Job Descriptions:
A. Dealer Operation Standard (DOS) Material Development/Implementation at Dealer (in terms of Service)
- Planning & managing:
• The DOS basic for new Dealer based on plan
• The DOS advanced implementation
- Monitoring the performance of the Dealers, support inquiries
- Update the comments of Dealers to develop DOS materials.
B. Customer Satisfaction Index (CSI) Analysis Implementation
- Implementing Industry survey FY22 annually to tracking the brand CSI score
- Analyzing raw data to find weaknesses that make our customer unsatisfied
- Meeting with the relevant departments to analyze and find out the root cause and unity improvement actions
- Choosing feasible & key actions that can improve CSI to propose for Quick Action implementation
- Implement the action plan with key stake holder for CSI score improvement
C. Dealer Quality Evaluation
- Implementing Dealer quality evaluation schemes
- Planning to visit Dealer for quarterly evaluation for dealer quality improvement
D. Customer Relation Management (CRM) & Customer Mobile Application
- Implementing the CRM service & Customer mobile application training to Dealer
- Make sure the CRM Service system is applied and input correctly by the Dealer
E. Summarizing and reporting the results for all above-mentioned tasks.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Requirement:
- Education: Bachelor’s Degree (Engineer in Automotive, Marketing/Business)
- Experience: 03 years of Automotive Training/Service Area Management
- Knowledge: Automobile products, automotive industry
- Mandatory skills:
• PC skills (MS office, Power point, etc.)
• Training skills
• English (fluent communication, good at writing and reading)
*Notes: CV must be in English and include your Profile Picture and Expected Salary

Benefits:
- Competitive salary & allowances
- Total bonus from 1.5 – 6 months
- Premium Health care package
- Shuttle bus/transportation allowance; meal provided

Địa Điểm Làm Việc

Binh Duong, Vietnam

Về Chúng Tôi

Founded in 1994 as a sole distributor of the world renowned automobile brands - Mitsubishi is one of the first automobile joint-ventures in Vietnam. With sound strategies, we are now proud of being recognized as a prestigious car assembler and distributor by customers throughout Vietnam.

Ho Chi Minh Office: 6th Floor, Pearl Plaza, 561A Dien Bien Phu St., Ward 25, Binh Thanh Dist., HCMC

Hanoi Office: Unit 410, V-Tower Building, 649 Kim Ma St., Ba Dinh Dist. Hanoi

Binh Duong Factory: An Binh, Di An, Binh Duong

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Địa Điểm Công Ty

561A Điện Biên Phủ, Phường 25, Bình Thạnh, Hồ Chí Minh, Việt Nam

Quy Mô Công Ty

100-499
nhân viên

Liên Hệ

Ms. Tram Anh - Human Resources Department

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)