ServiceNow Technical Lead

We are looking for an experienced ServiceNow Technical Lead who will not only develop and customize the platform but also take the lead in building and managing a ServiceNow team. The ideal candidate should be highly skilled in ServiceNow development and eager to take ownership of setting up and scaling the ServiceNow function within our organization.

• Lead the technical architecture and design of ServiceNow solutions, ensuring scalability, security, and performance.

• Perform deep technical analysis and troubleshooting of complex issues within the ServiceNow platform.

• Drive best practices in coding standards, application lifecycle management, and DevOps integration for ServiceNow development.

• Collaborate with business stakeholders, architects, and other technical leads to align ServiceNow capabilities with business strategies.

• Mentor and guide the ServiceNow development team to enhance their technical skills and adherence to best practices.

• Oversee the integration of ServiceNow with other enterprise systems using REST, SOAP, and other protocols.

• Lead the implementation of advanced features such as Flow Designer, Integration Hub, Service Portal, Virtual Agent, and custom application development.

• Manage code reviews, technical documentation, and knowledge sharing within the team.

• Stay updated with the latest ServiceNow releases, modules, and industry trends, and recommend adoption strategies.

• Support and enhance ITSM, ITOM, ITBM, and other ServiceNow modules to meet organizational needs.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

• Minimum 5+ years of hands-on ServiceNow development experience, with at least 2 years in a technical lead or architect role.

• Extensive knowledge of ServiceNow platform architecture and capabilities.

• Expertise in scripting languages such as JavaScript, GlideScript, and ServiceNow APIs.

• Experience with ServiceNow modules like ITSM, ITOM, ITBM, HRSD, CSM.

• Proven experience with ServiceNow integrations (REST, SOAP, JDBC, etc.).

• Strong understanding of CMDB, discovery, and service mapping concepts.

• Proficient with Agile development methodologies and DevOps practices.

• Excellent problem-solving skills and ability to troubleshoot complex technical challenges.

• Strong leadership, communication, and collaboration skills.

Soft skills:

• Self-driven and proactive.

• Strong team collaboration and leadership qualities.

• Customer-oriented mindset with the ability to engage with stakeholders or end-users.

• Strategic thinking and ability to translate business requirements into technical solutions.

• Ability to lead and inspire a technical team while managing multiple priorities.

• Strong documentation and knowledge-sharing skills.

• Customer-focused with the ability to work effectively with cross-functional teams.

• Proactive learner and adapter to emerging technologies and platform updates.