Services Delivery Manager, VNG Solutions

Services Delivery Manager, VNG Solutions

Địa Điểm Làm Việc: Hồ Chí Minh
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International assignments and careers in 15+ countries.
Highly scalable platforms with 100+ million users.
14 - 20 annual leaves and 30 days full-paid sick leave/year

Mô Tả Công Việc

VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital future.

VNG Solutions provides top-notch services while strictly adhering to international standards. We remain in the public eye as experts in "the next big technologies”. VNG Solutions will provide you with a creative environment with an emphasis on B2B services, where you will have the opportunity to foster your abilities and learn about various technologies to advance your career.

We are dedicated to the development and well-being of our staff members while creating a supportive work environment that allows them to reach their greatest potential

VNG Solutions is seeking an experienced Senior Service Delivery Manager (SDM) to serve as a pivotal connector between our company and our clients. This role is crucial for maintaining high client satisfaction and driving the success of our managed services engagements. As an SDM, you will develop strong "trusted advisor" relationships with key client managers, overseeing the operational management of VNG Solutions at client sites and ensuring the highest standards of service delivery.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring exceptional service delivery and customer satisfaction.
• Provide governance over service delivery to optimize resource use and meet customer needs effectively.
• Develop strategic relationships with clients, becoming a trusted advisor and guiding them in maximizing their investment in VNG Solutions.
• Lead the operational aspects of managed services engagements, including oversight of all activities and staff involved.
• Collaborate with Customer Operations Managers (COM) to maintain and enhance client relationships.
• Devise and implement a roadmap for the evolution of client usage of enterprise software, aligning with their business objectives.
• Manage escalations and disputes, ensuring effective communication and resolution.
• Plan and schedule activities, maintain a staffing plan and ensure alignment with project management and communication tools.
• Oversee the financial performance of engagements, including managing P&L targets.
• Maintain and update the Governance Plan, ensuring clear communication of expectations and deliverables to the team and clients.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc


• 7+ years of professional experience in operations management supporting enterprise software.
• Proven track record in delivery management and consulting for multiple large accounts.
• Demonstrated ability to communicate complex topics effectively to varied audiences.
• 3+ years of experience leading teams, managing performance, and aligning staffing to achieve results.
• Willingness to travel up to 50% as required.


• PMP (Project Management Professional) and ITIL v4 foundation certification is highly desirable.
• Excellent leadership and communication skills.
• Strong problem-solving abilities and strategic thinking.
• Ability to build and maintain strong client relationships.

Địa Điểm Làm Việc

VNG, Đường số 13, Tân Thuận Đông, Quận 7, Thành phố Hồ Chí Minh, Việt Nam
Xem toàn bộ hồ sơ công ty

VNG is Vietnam's leading tech firm with a diverse ecosystem of products serving the needs of 100 million customers in Vietnam and many countries globally. VNG focuses on four main businesses, including online games, communications & media, fintech, and digital business.

VNG has developed several digital products that contribute to businesses' journey of digital transformation and help Vietnamese citizens connect, transact and entertain. At the same time, the company also concentrates on long-term development by researching and exploring further opportunities in Data Centers and AI.

Our passion for leading the change and embracing challenges has driven us to our mission: “Build Technology and Grow People. From Vietnam to the World".

VNG currently has offices in Vietnam: Ho Chi Minh City, Hanoi, Da Nang, and many other offices around the world.


Xem toàn bộ thông tin công ty
VNG Campus, Khu chế xuất Tân Thuận, Quận 7
1.000-4.999 nhân viên
HR Department
Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Mức phí tốt nhất chỉ từ 600.000 VND/năm

Cung cấp bảo hiểm cho người thân: Cha Mẹ (lên tới 70 tuổi) và Con

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