Shipping Team Leader

Accountabilities

Key Responsibilities :

• Monitor Shipping schedules and ensure timely delivery of shipments.

• Implement and maintain best practices for shipping procedures.

• Track and resolve shipping discrepancies and customers inquiries promptly.

• Maintain compliance with shipping regulations and company policy.

• Collaborate with inventory to ensure accurate packages/shipments.

Extended Responsibilities:

• Ensure all loads are sent with the appropriate paperwork.

• Direct and coordinate the activities of wrapping team to assist in preparing orders.

• Stage finished orders for shipping and load trucks.

• Lead shipping teams to accomplish safely on-time, complete, correct assignments.

• Adheres to company policies and procedures.

• Reports any process issues to Management and works with other team members to solve and improve it.

• Follows and encourage all safety practices reporting any concerns to a Safety Team member or member of Management.

• Ensures the quality of finished goods in the shipping process.

• Maintains a positive and collaborative work environment (in the department and across other functions).

• Preparing commercial invoices and custom declarations as required for international shipments.

• Guides, supports, and ensures effective training of team members.

• Shipping customer orders domestically and internationally using most efficient carriers and freight forwarders.

• Prioritize the daily shipping to effectively meet customer needs.

• Packaging of all outgoing shipments utilizing specified packaging.

• Works with the design and NPD teams to make sure all new items fit in our standard packaging efficiently.

• Perform other duties as assigned by management.

Minimum Qualifications

• Bachelor’s Degree in logistics, supply chain management, business, or a related field.

• 3-5 years of experience in international shipping, with familiarity in air and sea freight, preferably from Vietnam to international destinations.

• Proven experience in compliance with customs, import/export, and other shipping regulations of both origin and destination countries.

• Proficiency in English

• Knowledge of shipping documentation and customs procedures, including understanding export requirements, INCOTERMS, and duties/taxes.

Preferred Qualifications

• Strong problem-solving abilities to handle unexpected issues, delays, or changes in logistics.

• Excellent communication skills for coordinating with internal teams, customers, and external vendors.

Lovepop Values

• Engineering: Curiosity to discover how the world works

• Hunger: Desire to take on more than is expected

• Magic: Delivering unexpected experiences

• Connection: Building relationships with each other