Showroom Sales Manager

Job Purpose

The Showroom Sales Manager will be responsible for leading showroom sales, managing the sales and customer service teams, and ensuring a seamless customer experience. The role combines operational management, business development, and team leadership to achieve revenue targets and drive showroom growth.

Key Responsibilities

Sales & Customer Experience

• Develop and execute sales strategies to achieve revenue targets through inbound and outbound lead generation.

• Provide interior design consulting and product recommendations to customers.

• Monitor customer preferences and adapt product offerings accordingly.

• Ensure exceptional customer service across all interactions.

Operations & Showroom Management

• Oversee day-to-day showroom operations, including staffing, scheduling, and maintenance.

• Ensure stock availability, proper merchandising, and showroom cleanliness.

• Manage pricing strategies, product placements, and promotions.

• Track sales performance and customer feedback to improve business outcomes.

Team Leadership & Training

• Hire, train, and motivate the sales and customer service team.

• Set performance targets and conduct regular performance reviews.

• Develop training programs on product knowledge, sales techniques, and customer engagement.

Marketing & Business Development

• Collaborate with marketing to plan in-store promotions, campaigns, and events.

• Build partnerships with designers, contractors, and real estate agents to drive showroom traffic.

Reporting & Analysis

• Monitor sales metrics, foot traffic, and conversion rates.

• Provide weekly and monthly reports on sales performance and market trends.

• Analyze customer insights to refine product selection, marketing, and sales strategies.

• Minimum 3 years in retail management, preferably in home furniture, interior showroom, or luxury retail.

• Strong leadership and team management skills.

• Excellent sales and customer service abilities.

• Knowledge of home furniture, interior design trends, and space planning.

• Proficient in store operations, inventory management, and merchandising.

• Bachelor’s degree in Business, Retail Management, Interior Design, or related field preferred.

• Fluent in English.

• Comfortable using AI tools and modern technology to optimize sales and operations.