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SI (o&m) Engineer - Urgent!!

NTT Communications (Vietnam) Ltd. 45A Ly Tu Trong street, Ben Nghe ward, District 1, HCMC

Nơi làm việc: Hồ Chí Minh


754 lượt xem
Đăng tuyển 13 ngày trước

các phúc lợi dành cho bạn

Salary & Bonus 2 times / year
Premium healthcare package for employees
16 days of Annual leave

Bạn Nên Có Kỹ Năng

-team-work
Problem -solving Skill

Bạn Sẽ Làm Gì

NTT Communications is a leading global provider of information and communications technology (ICT) solutions and part of the NTT Group, a top 100 ranked corporation in the Fortune Global 500. With subsidiaries and offices in over 120 cities in more than 40 countries/regions, and network connections in 196 countries, we are an international company providing services and solutions to enterprise clients on a global scale. To discover more about our company, please visit our website: http://www.vn.ntt.com/en/index.html

In order to enhance the System Integration (Operation & Maintenance) team, we are looking for 2 talented & dedicated members: 1 Senior & 1 Junior to perform the following tasks:


For Senior level:

• Role:
o Develop and implement service process, procedure and policy including selection of service management software and tool.
o To take care of consultation and service advice in cooperate with suppliers.
o Measure customer satisfaction and improve services.
o Handling face-to-face inquiries from customers.
o Maintain/ Monitor and operate customer’s ICT system (Server, Network, PC, PBX, CCTV, Video Conference, time attendance)
o Diagnose hardware and software fault. Solve technical and application problem.
o Install and configure ICT system.
o To maintain the relationship internally and externally

• Responsibilities
o To take responsibilities on Service Management and report directly to Assistant Manager or Manager.
o Leading work to maximize the value of the assets and systems, by understanding customer needs, improving working efficiency, working in partnership and generating income from the service.
o Ensure the correct running and maintenance of the customer’s ICT systems base agreed term and SLA in service contract.

For Junior level:

• Role
o Maintain/ Monitor and operate customer’s ICT system (Server, Network, PC, PBX, CCTV, Video Conference, time attendance)
o Diagnose hardware and software fault. Solve technical and application problem.
o Install and configure ICT system.
o To maintain the relationship internally and externally

• Responsibilities
o Diagnose hardware and software fault. Solve technical and application problem.
o Install and configure ICT system.
o To build Server, Backup & Storage hardware solutions
o Set up server for customers
o Get a customer's requirement correctly, and feedback to Sales and SI Team.
o Leading work to maximize the value of the assets and systems, by understanding customer needs, improving working efficiency, working in partnership and generating income from the service.
o Ensure the correct running and maintenance of the customer’s ICT systems base agreed term and SLA in service contract.
o Follow defined operation procedure and contribute idea for improvement.

Chuyên Môn Của Bạn

[Skills/Experiences/Attitudes]
• Experienced in O&M activities & Customer support and PC troubleshooting
• Good communications with customers to get a customer's requirements correctly, and able to report and propose KAIZEN (improvement) to the customer
• Strong skills at project management, documentation, risks management, time management, etc.
• Experienced in building/implementing/maintaining Server & Storage solutions (AD/File/DNS/DFS/SQL/Mail/Replication/etc.)
• Experienced in consulting/designing and implementing of Security solutions (IPS, DLP, VPN, etc.) and familiar with Security Products (Checkpoint, Bluecoat, Juniper, Cisco, Palo-Alto, Fortinet, Peplinks, etc.)
• Experienced in Virtualization products (VMware, Hyper-V, Citrix), able to consults and provide flexible solutions to the customers
• Friendly, calm and able to work under high pressure, stressful workload, multiple/parallel tasks

[Job Requirement]
• College or higher degree - in IT, Computer Engineering, Computer Science or related field
• Age under 35.
• At least 2years+ experience for Junior and 3years+ for Senior level
• Having certification in System or Network or Security is an advantage (MCSA; MCSE; MCITP; CEH; JNCIA; JNCIP; CCSA; etc.)
• Hands on experience working with the hardware such as: Server (HP, IBM, DELL), Network (Cisco, Juniper, Checkpoint, Fortinet, Palo-Alto, BlueCoat), TV conference system (Polycom, Tangberg, Sony, etc.), PBX (Panasonic TDA; NEC IPS) and Software (Symantec, McAfee, CA Backup, VMWare, etc.)
• Good understanding of ICT related knowledge - TCP/IP Concept, Network Security, Messaging System, Active Directory, DNS, DHCP, WINS, files & print sharing, Network performance monitoring and troubleshooting.


IN RETURN WE OFFER OUR MEMBER:

+ Premium healthcare plan
+ Salary review and bonus twice a year
+ Social insurance and other compulsory welfare benefit as prescribed by VN law
+ International, dynamic & friendly working environment + Opportunity to practice English skills daily + Work with the latest technologies
+ Great opportunity in improving skills & developing career at a stable growing company

Working location: HCMC


Are you interested in this post? Kindly send us your updated CV in English, including your contact information, salary expectation & possible starting date. Due to urgent need of this post, all CVs will be treated as first come first served

Về Công Ty Chúng Tôi

NTT Communications (Vietnam) Ltd. 45A Ly Tu Trong street, Ben Nghe ward, District 1, HCMC

Tên người liên hệ: HR Dept.
Qui mô công ty: 25-99

NTT Communications is the international and long distance service arm of NTT (Nippon Telegraph and Telephone Corporation), one of the largest telecommunications companies in the world, having revenue over $120,315M and over 219,350 employees. (ranked 31st in the Global Fortune 500 list of 2011 (Ref. IBM 52nd, Microsoft 120th)).
NTT Communications has subsidiaries and offices in 77 cities and 29 countries/regions and NTT Communications (Vietnam) is its subsidiary in Vietnam.
NTT Communications is becoming a global leader of ICT services under its Vision 2015 growth strategy, helping companies worldwide to quickly expand their global operations by taking advantage of its broad range of Japan-quality ICT services, such as global networks, data center (including cloud), system integration, security consulting, ERP application.

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