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Mô Tả Công Việc
By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.
Your responsibilities include but not limited to the following:
• Enjoy customer interaction and is challenged by trouble shooting in a complex environment
• Day-to-day service and support end customers and partners globally
• Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
• Close cooperation with R&D and Solution Architects to find solutions and solve customer issues
• Participate in on-call 24/7 rota for customers Emergency cases
• Outgoing personality with a customer focus and right attitude to serve the customer.
• Actively contribute to our Customer satisfaction
At DEK Technologies Vietnam, you will live with Agile & Lean principles where employees are empowered at all levels to collaborate cross-functionally, to take pride in collective ownership, to improve yourself by continuously learning, practicing & sharing with others.
Yêu Cầu Công Việc
• IT Background
• At least 2 years relevant work experience
• Good at English skills
• Good analytic and problem-solving capabilities
• Familiar with Linux environment
• Must be able to read and understand C/C++ Programming Language.
At DEK Technologies you will find yourself in an exciting career with:
• Attractive compensation and benefits
• Opportunities for short and long-term training/work oversea
• An excellent working environment in developing tomorrow’s features
• Open and honest culture where people are valued, treated fairly, trusted and empowered
• Training and career development opportunities
• 40 flexible working hours per week from Monday to Friday
• English classes 3 hours a week with qualified foreign teachers
• Extra 24/7 Health and Accident Insurance
• Annual health check-up
• Annual company trip & annual family day
• Activities such as; sport & music clubs, yoga & piano classes