Software Support Engineer (Shift-Based)

Software Support Engineer (Shift-Based)

Job Locations: Ho Chi Minh
Login to view salary 42 views - Expires in 2 days

What We Can Offer

Annual performance review with deserved recognition
private healthcare insurance package, medical check-up, lunch support
Clear career path: define your career development with long-term vision

Job Description

* Bolloré Group

Driven by a strong entrepreneurial spirit and the desire to create a link between people and their environment, Bolloré group associates humanism with a results-based culture.
Thanks to its family shareholding stability, the Group has been conducting a long-term investment and visionary strategy for the past 200 years.
Operating in 143 countries with 80 000 employees generating more than 23 billion dollars revenue, Bolloré group is now holding strong positions in each of its business lines: transportation and logistics, communications and media, electricity storage and solutions.
B' Information Services is Bolloré Group company based in Paris, deliver and implement IT solutions for Transportation, Logistics and Energy business line with 400 employees globally (Paris, Singapore, Ho Chi Minh, Montreal, Johannesburg, Abidjan...).

* B' Information Services in Vietnam

Looking to grow our development teams in Vietnam, B' Information Services engages in a collaboration with Ekino Vietnam, part of Havas Group / Bolloré Group.
Our team in Ho Chi Minh City is specialized on Microsoft .Net technologies (ASP.Net MVC, Winforms, API, Azure, Xamarin, Knockout JS...), ESB platform (Webmethods, Java...) and deliver projects using Agile methodology.
Working with B' Information Services you’ll have the opportunities to develop your skills and career in an exciting workplace in touch with an international and innovative environment.

* Team scenario:

We are setting up a Support team in Vietnam of 7 members, in which 2 ones will cover each shift to ensure our 24/7 service globally. The team reports directly to their Support Manager based in Ho Chi Minh City.

There are 3 fixed working shifts as below:
o Shift 1: 07:00 AM - 04:00 PM
o Shift 2: 03:00 PM - 00:00 AM
o Shift 3: 11:00 PM - 08:00 AM

The Engineer works 5 days - 40 hours/ week, including weekend and national holidays with the specifically assigned working schedule by the Manager.

Due to the importance of keeping professionalism and trust with our partners/customers, we expect to recruit the candidates who can work long-term and commit their working shifts.

* Main tasks and activities

The Software Support Engineer participates in the maintenance stage of a portal application in operational condition, from end to end in compliance with Service Level Agreements.
The main missions will include but not be limited to:
• Take charge of incidents and requests; process and monitor them until they are completed
• Analyze the root causes of the interrupted or degraded service; solve/ communicate with level 3 support teams
• Resolve the major or recurring incident problems
• Monitor the application (alert and performance)
• Coordinate with other teams in connection with the portal (key-user, support, build, project ...)
• Communicate the state of the service on incident and operation
• Ensure the proper execution of operational tasks
• Write post incident reviews following major incidents and deliver reliable actions
• Report the changes to the Change Advisory Board (CAB)
• Proactively initiate the ideas, actions to improve the quality of the service
• Update the portal documentation and transmit knowledge to the level 1 support teams (help-desk & monitoring)
Read full Job Descriptions

Job Requirements

Skills & Required knowledge
• Good knowledge of Microsoft Azure, Information Technology Infrastructure Library (ITIL) methodology
• Experienced in using one of the tools: ITSM, Azure monitoring, AppInsights
• Good knowledge of cloud services, micro-services, network and concept of application architecture (flow, network equipment, esb, API...)
• Language:
o Fluent in English, both written and spoken
o French is a plus

Professional background
• Fresher or 1-2 years of experience in IT disciplines (software support engineer, application administrator)
• Cloud Azure and Kafka knowledge and/or certifications are advantageous.

Reporting line
• Direct reporting to Support Manager based in Ho Chi Minh City

Job Locations

184 Le Dai Hanh, Ward 15, District 11, Ho Chi Minh City
View full Company Profile

ekino is a French company specialised in Conception, Design, Development and Maintenance of digital solutions: Digital Platforms, Websites, Mobile Applications.
We build innovative solutions from the ground up with open technologies. Our solutions are integrated with legacy systems (e-commerce, billing, provisioning, leads, CRM,...) and help business and digital managers to meet their objectives.
We provide our services to large French and international groups. Projects range from 50 to 1000 days of development.
Our team of 700 consultants and technical experts is located in France (Paris & Bordeaux), Vietnam (Ho-Chi-Minh City), United Kingdom (London), Singapore, India and USA (New York).
We are specialised in Digital Architecture, eCommerce, Web Platforms, Mobile and Responsive Apps; Agile Development; HTML5, CSS, Javascript (ReactJS, AngularJS, NodeJS); Java (AEM, Magnolia CMS, Spring/ Hibernate), PHP (Symfony, Drupal, Magento 2), .NET (Sitefinity); User Experience, User Interface, Service Design; Cloud Services, DevOps.

* ekino in Vietnam

Ekino Vietnam has been operating in Ho Chi Minh City since 2013.
In 2015, ekino joined Havas/ Vivendi Group which triggered an acceleration of our development. We work with other agencies in the network or directly with Asian and European clients.
With the relentless endeavors, since 2020, ekino has become a part of the new Havas CX network, a new global network bringing together over 1,200 specialists in digital transformation, eCommerce, customer experience design and customer acquisition and engagement from Havas’ global and local agencies.
With around 200 employees, ekino Vietnam is one of the fastest growing agencies of Havas Group.

Read full company information
The Emporium, 3rd floor, 184 Le Dai Hanh, Ward 15, District 11, Ho Chi Minh City
100-499 staffs
HR Department


Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam