Spa Manager

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What We Can Offer

13th payment
lunch

Job Description

- Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
- Oversees and manages all aspects of the Spa and Wellness department, including the operations of the pool and gym. Perform all duties with discretion, professionalism and a pleasant demeanor.
- Implements creative initiatives in integrating Spa & Wellness programs with hotel operations and communicate upselling opportunities to all colleagues to aid in the promotion and maximise revenue generation.
- Review in trend products, services and promotions to develop new Spa & Wellness concepts so as to provide the ‘Best-In-Class” wellness experiences for our guests.
- Review financial data and prepare budget forecasting, sales planning and management reports. Monitor and control payrolls, inventory supplies and departmental expenditure to ensure accurate financial reporting.
- Ensures strict compliance to all policies and standard operating procedures set by the hotel and Corporate office.
- Monitor and analyse guest feedbacks from the various platforms (e.g. comment card, TripAdvisor, online reviews) and provide strategic direction for a continuous rating improvement.
- Build and maintain strong guest relationships by periodically checking in on their experiences, gathering feedbacks to improve on operation and service experience. Ensuring that all complaints are handled with utmost professionalism and proper follow-ups are done in a timely manner.
- Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
- Build and maintain strong key relations with external partners and retail vendors to ensure good business networking and sales opportunities.
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Job Requirements

Qualification
- Bachelor Degree in any related field
Work Experience
- At least 5-15 years’ experience in Hospitality Industry
- Spa therapy knowledge is an advantage
- Experienced in budget development and financial analysis.
Technical Skills
- Computer Literate (Microsoft Office and Internet)
- Strong communication skills in both English and local language is of advantage
- Excellent leadership/management skills; ability to sell concepts ad ideas to management, peers and colleagues, demonstrates success in revenue achievement and expense management.

Job Locations

11 Lê Phụng Hiểu, French Quarter, Trang Tien, Hoàn Kiếm, Hanoi, Vietnam

Leave the present behind and discover a world of spellbinding elegance. Nestled on a peaceful boulevard along Hoàn Kiếm Lake, the art nouveau masterpiece is an ode to the opera artists, designers and composers. Uncover unexpected moments of delightful retrospection in this palace of artistry highlighted by resplendent suites, enthralling dining experiences and the award-winning Auriga Spa. Raise a toast and reminisce the captivating tales behind opera’s luminary icons and oeuvre when you walk through the door of Capella Hanoi.

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11 Lê Phụng Hiểu, Hoàn Kiếm, Hà Nội
100-499 staffs
Hoàng Khánh Linh
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

Chỉ phỏng vấn đầu vào với thời gian học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.