Sr. Logistics & Customer Service Specialist (Temporary 7 Months)

1. Logistics:

• Take care all import/export duty, include but not limit customs clearance (work with customs broker), follow up conformity analysis for import shipments, quality tracking & handling.

• Work closely with Operation team in Singapore (Supply Hub) to align shipment schedule.

• New product registration and maintain current registration.

• Work with Plant Protect Department for quality/registration issue.

• Monitor KPI of customs broker, comply with company Ethic & Compliance policy.

• Packaging preparation: work with MKT for design, with supplier for packaging production base on shipment schedule.

• Work closely with Plant team on shipment delivery schedule.

• Working regularly with SUN system.

• Proactively update and implement changes in Law & Regulations.

• Others relevant tasks may be assigned time by time depends on business need.

• Quality coordinator for VN working directly with Regional Quality manager to handle quality issue cases.

• Handling Export to Cambodia, direct to AG and their agency/

• Handling material purchasing, pricing, contract, delivery, payment.

• Handling issues & complaint register and follow up on Synergi.

• Re-export handling: customs dealing, PPD dealing, Lab dealing, liner dealing.

• Import license application for sample.

• Field trial coordinator: license dossier prepared & submitted to PPD, trial contract, sample import, delivery, follow up trial progress, registration.

• Controlling QR code printed on packaging, handling with QR printing issue with MKT and supplier.

• Management competency:

o IFA, ISO leading

o DEI ambassador

o Cross functional activities

2. Customer service supervisor:

• Sales order processing, bonus/ discount calculation base on trade campaign.

• Customer notification, customer complaint handling, improve bottom line result base on customer’s feedback, propose ways to enhance CS efficiency.

• Liaise with Ops team & 3PL for smoothly transaction in and out of system, in term of input & output of products, production & delivery.

• Back up CS duties when required.

Essential Duties and Responsibilities:

- Support for all logistics for product warehousing, transportation, customer clearance, shipment planning, inventory management.

- Follow up customer service: customer’s purchase order/invoicing, handling customers complaints, quality management and product stewardship, operation standard to 3PL

- Leading, training ISO/ IFA implementation & certificating.

Work locations: District 1 and District 7, Ho Chi Minh City

Working Conditions:

In office and travelling to warehouse visit.

Job Specific Factors:

Business Expertise

Supply Chain, Logistic or International trade

Warehouse management

Conduct within Yara code of ethics and Corporate Governance

Required Knowledge, Skills, and Qualifications:

• Bachelor’s degree of Economic/Foreign Trade with logistics/import-export faculty.

• English fluent both in speaking & writing.

• Familiar with ERP system.