(Sr) Merchant Account Executive (KA or SME or Longtails)

As a Merchant Account professional, you will be responsible for managing restaurant partners on our beFood platform. Oversee a portfolio of F&B merchants (Key Account, SME, Longtail segment) on beFood, focusing on long-term relationship building, traffic optimization, and grow merchant sales on beFood.

Key Responsibilities:

1. Account Management:

- Manage a portfolio of restaurant partners, focusing on building and maintaining strong, long-term relationships.

- Ensure Merchants receive exceptional support and assistance with promotional programs.

- Understand about each merchant segment assigned and their categories to build up practical & suitable business plan. 

- Work with merchants to develop promotional programs that align with their performance growth objectives on beFood.

2. Merchant Performance Growth:

- Oversee the performance of merchants, implementing strategies to drive growth and profitability.

- Provide tailored support, including customized reporting, marketing assistance, product integration, and more.

3. Promotion & Campaigns:

- Develop impactful promo schemes or campaigns with internal teams through co-marketing partnerships to benefit customers and add value to merchants; invite merchants to join co-campaigns with beFood.

- Collaborate with the operations team to ensure smooth and efficient service delivery.

4. Relationship Building:

- Foster strong relationships with merchants to secure their support for promotional programs and initiatives.

- Act as the main point of contact for addressing any issues or concerns that partners may have.

5. Tracking & Reporting:

- Monitor and analyze data to give insightful reports to internal & merchants. Follow the actions of competitors and market trends to drive initiatives for restaurants’ growth strategies

Requirements:

- Excellent merchant relationship skills

- 3+ years of experience in sales/business development, food delivery background is a big plus.

- Ability to analyze data and report

- Aggressive Sales Mindset

Qualification:

- Excellent communication and relationship-building skills.

- Experience in account management, preferably in the food delivery or related industry.

- Negotiation skills.

- Work independently with ownership; collaborate with teams to deliver results; escalate to supervisor when needed.

- Strong analytical skills with experience in data analysis.

- University graduate or higher education in business or relevant fields.