Sr. QA and Internal Training - Befood

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KPI Bonus ...
beCare
be-transport

Mô Tả Công Việc

• Ensure the quality monitoring is done to improve overall quality performance across the Teams based on the quality standards
• Provide feedback and coaching based on quality audits, complaints and seller satisfaction remarks to improve on their communication and overall quality performance
• Train MSC agents on soft skills, call handling, ticket handling and communication skills
• Train Menu & Listing agent on system, menu ticket handling, listing menu skill
• Manage BPO performance to achieve KPIs of productivity, CSAT, CQM
• Analyze the root cause of the issue and able to design an action plan.
• Document MSC and Menu & Listing quality concerns and trends for procedural changes, recommendations, and training. Ensure contact reason categories are tagged correctly
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Yêu Cầu Công Việc

• Have 1+ years of experience in developing and implementing quality assurance programs in a call center environment
• Experience in providing performance feedback
• Have the ability to solve problems quickly and independently while working in a fast-paced environment
• Have an exceptional listening skill
• Intermediate to advanced reporting skills
• Excellent ability to identify and analyze data for trends
• Experience in Food-delivery/ Ride- sharing /Logistics is a plus
• Disciplined and high motivated to motivate and encourage team for improvement.

Địa Điểm Làm Việc

UPGEN@FIVE STAR TOWER – Floor 12th, 28 Bis Mac Dinh Chi Street, Da Kao Ward, District 1, HCM City

Về Chúng Tôi

beGroup is a rapidly growing and high-profile start-up in South East Asia. We are building an on-demand services technology platform for a variety of services ranging from ride-hailing, food delivery, logistics, grocery shopping, and digital payments. We aim to consolidate our position as the inclusive super app of choice by enabling individuals, businesses and our economy to thrive, while creatively moving the industry forward.

To sustain our impressive expansion, we have significant plans to build up our engineering teams across the region.

Working at beGroup

Would you like to work with a high-performing startup where your contribution is immediately visible and appreciated? beGroup has drawn people from several disciplines and domains from e-commerce, finance, payments, high-performance transaction systems and transportation platforms. Everyone is provided equal
opportunity to contribute to team growth and success, in an open and low friction culture that incentivizes camaraderie.

Initiative and drive to deliver for the business will be rewarded.

We offer competitive compensation and health plan, and a great working environment for you to excel.

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Địa Điểm Công Ty

Tòa nhà Five Star - 28bis Mạc Đĩnh Chi, Phường Đa kao, Quận 1, Thành Phố Hồ Chí Minh

Quy Mô Công Ty

100-499
nhân viên

Liên Hệ

HR Department

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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Mang tính ứng dụng cao và phát triển các kỹ năng mềm

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