Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
• Provide feedback and coaching based on quality audits, complaints and seller satisfaction remarks to improve on their communication and overall quality performance
• Train MSC agents on soft skills, call handling, ticket handling and communication skills
• Train Menu & Listing agent on system, menu ticket handling, listing menu skill
• Manage BPO performance to achieve KPIs of productivity, CSAT, CQM
• Analyze the root cause of the issue and able to design an action plan.
• Document MSC and Menu & Listing quality concerns and trends for procedural changes, recommendations, and training. Ensure contact reason categories are tagged correctly
Yêu Cầu Công Việc
• Experience in providing performance feedback
• Have the ability to solve problems quickly and independently while working in a fast-paced environment
• Have an exceptional listening skill
• Intermediate to advanced reporting skills
• Excellent ability to identify and analyze data for trends
• Experience in Food-delivery/ Ride- sharing /Logistics is a plus
• Disciplined and high motivated to motivate and encourage team for improvement.