Student Administration Support Officer (12 months & Third-Party Contract)

Your role

The Student Administration Support Officer is responsible for utilising systems and processes involved in administering all aspects of students’ enrolment from first enrolment to graduation. This includes but is not limited to processing student enrolments and enrolment variations, supporting student examinations, scholarship and graduation events. This position will be responsible for resolving enrolment issues as well as all associated tasks that fall under RMIT Vietnam’s policy and procedural framework.

Reports to: Senior Coordinator, Student Administration (HN)

Key Accountabilities

- Support student enrolment processes, including managing enrolment variations and responding to enrolment-related requests throughout the student lifecycle.

- Perform accurate data entry and verification of student information, ensuring precision and attention to detail.

- Maintain regular communication with stakeholders to facilitate timely and error-free processing of student enrolment records.

- Assist with student insurance administration by cleansing data, maintaining up-to-date student records, and preparing student lists to ensure accuracy and compliance.

- Support visa-related activities by updating passport and visa records, preparing documentation for applications, tracking and following up with students on outstanding requirements.

- Ensure completeness and accuracy of student documentation, while upholding confidentiality and privacy standards.

- Contribute to data collection and analysis efforts aimed at enhancing the quality and efficiency of student administration.

- Assist in planning and coordinating logistics for enrolment, scholarship, and graduation events.

- Undertake additional responsibilities as required to support team operations and service delivery.

Key Selection Criteria

- A bachelor’s degree in business administration or a relevant discipline, or other equivalent work experience.

- Experience in administrative systems and processes.

- Demonstrated experience in a complex customer service environment.

- Skilled in the use of Microsoft Word, Excel, Outlook, and Power Point and experience using database systems.

- Keen attention to detail and accuracy when inputting data and managing information.

- Ability to work independently and as part of a team.

- Demonstrated ability in liaising with people at all levels and areas of an organisation, for example, students, academic staff, and management, as well as with people in industry, government, and other organisations.

- Ability to display appropriate behaviours in line with the position and RMIT Values

Additional Information

- Contract duration: 05 Jan 2026 - 18 Dec 2026

- Highly competitive gross salary

- Annual leave: 1 day per working month

- Private Insurance

- Free use of on-site sports and fitness facilities

- Library on campus and online - access to the RMIT Australia online library

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 5.5 (or equivalent CEST 150).

To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.

To Apply

Please submit your CV, cover letter, qualifications, ID, and address your suitability for this position by clicking on the ‘Apply’ button.

Important Notice

- Please ensure your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.

- RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.

- For any questions or support, feel free to reach out to our Talent Acquisition team at email

#RMITVietnam

Applications Close:

11 Nov 2025 11.59 pm