Student Advisor
Job description
RMIT University Commitment
RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.
Why RMIT University Vietnam
RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University
Rewards and Benefits:
- Competitive VND salary (plus allowances) starting from VND25,500,000 depending on proven track record in meeting all the key selection criteria.
- 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
- Professional development and career advancement
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more!
RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers
Your role
The Student Connect is the first point of contact that caters to the administrative and educational needs and general enquiries of current students and family. The provision of information, advice, or issue resolution is delivered using a high standard of customer service intended to exceed our customers’ expectations.
The Student Advisors in Student Connect will deliver quality service and advice, timely responses, complex issue resolution, case management, and referral to other services when appropriate. The Student Advisor is a customer service professional and will be expected to take a strong interest in the field of customer service standards.
Reporting line
Reports to: Senior Student Advisor, Student Connect
Job requirements
Key selection criteria
- A Bachelor’s Degree in a relevant discipline
- At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an education environment.
- Demonstrated ability to maintain confidentiality and deal with sensitive and difficult situations in a professional and diplomatic manner.
- Demonstrated complex issue resolution and decision-making skills including the ability to source relevant additional information.
- Well-developed interpersonal skills, including negotiation, liaison, and cross-cultural communication; Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills.
- Excellent written and verbal communications skills including the ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
- Demonstrated ability to work flexibly and efficiently as a member of a team in a high volume customer focused environment. Ability to prioritise workload in order to meet deadlines and service expectations.
- Proven leadership and experience in coaching and aligning team members to achieve high performance outcomes.
- Experience and familiarity with database systems and other relevant software.
- Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
English proficiency requirement
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.5 (or equivalent, as outlined in the Recruitment and Selection Guidelines).
How to apply
Click "Apply" to send through your CV, cover letter and any other supporting documents.
Applications Close:
16 May 2024 11:59 pm
What We Can Offer
Bonus
Paid Leave
Others
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
17/04/2024
Experienced (non-manager)
Academic/Education > Student Services
Interpersonal Communication, Interpersonal Skill, Negotiation Skills, Customer Service, Decision Making
Education/Training
English
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Job Locations
702 Nguyễn Văn Linh, Tân Phong, District 7, Hồ Chí Minh, Việt Nam
702 Nguyen Van Linh Boulevard, Tan Phong Ward, Dist.7, Ho Chi Minh City
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