Student Advisor

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

Rewards and Benefits:

- Competitive VND salary (plus allowances) starting from VND25,500,000 depending on proven track record in meeting all the key selection criteria.

- 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.

- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)

- Professional development and career advancement

- Access to state-of-the-art facilities and resources

- A vibrant and diverse campus life and more!

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers

Your role

The Student Connect is the first point of contact that caters to the administrative and educational needs and general enquiries of current students and family. The provision of information, advice, or issue resolution is delivered using a high standard of customer service intended to exceed our customers’ expectations.

The Student Advisors in Student Connect will deliver quality service and advice, timely responses, complex issue resolution, case management, and referral to other services when appropriate. The Student Advisor is a customer service professional and will be expected to take a strong interest in the field of customer service standards.

Reporting line

Reports to: Senior Student Advisor, Student Connect

Key selection criteria

- A Bachelor’s Degree in a relevant discipline

- At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an education environment.

- Demonstrated ability to maintain confidentiality and deal with sensitive and difficult situations in a professional and diplomatic manner.

- Demonstrated complex issue resolution and decision-making skills including the ability to source relevant additional information.

- Well-developed interpersonal skills, including negotiation, liaison, and cross-cultural communication; Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills.

- Excellent written and verbal communications skills including the ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.

- Demonstrated ability to work flexibly and efficiently as a member of a team in a high volume customer focused environment. Ability to prioritise workload in order to meet deadlines and service expectations.

- Proven leadership and experience in coaching and aligning team members to achieve high performance outcomes.

- Experience and familiarity with database systems and other relevant software.

- Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).

English proficiency requirement

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.5 (or equivalent, as outlined in the Recruitment and Selection Guidelines).

How to apply

Click "Apply" to send through your CV, cover letter and any other supporting documents.

Applications Close:

16 May 2024 11:59 pm