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Mô Tả Công Việc
RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.
The Student Connect provides simple ways to access student service and support, caters to the administrative/ educational needs and general enquiries of current students and families. The provision of information, advice, or issue resolution is delivered using a high standard of customer service intended to exceed our customers’ expectations.
The Student Advisors in Student Connect deliver quality service and advice, timely responses, complex issue resolution, case management, and referral to other services when appropriate. The Student Advisor is a customer service professional and is expected to take a strong interest in the field of customer services.
Yêu Cầu Công Việc
A Bachelor’s Degree in a relevant discipline
At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an education environment.
Demonstrated ability to maintain confidentiality and deal with sensitive and difficult situations in a professional and diplomatic manner.
Demonstrated complex issue resolution and decision-making skills including the ability to source relevant additional information.
Well-developed interpersonal skills, including negotiation, liaison, and cross-cultural communication; Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills.
Excellent written and verbal communications skills including the ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
Demonstrated ability to work flexibly and efficiently as a member of a team in a high volume customer focused environment. Ability to prioritise workload in order to meet deadlines and service expectations.
Proven leadership and experience in coaching and aligning team members to achieve high performance outcomes.
Experience and familiarity with database systems and other relevant software.
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
For more details about the role please click on the following link: JD_Connect_Student Advisor_RMIT Vietnam
The minimum requirement is IELTS (General) 6.5 or equivalent.
Competitive VND salary (plus allowances) starting from VND22,280,000 gross depending on proven track record in meeting all the key selection criteria.
13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
Free use of onsite gym.
Library on campus and online - access to RMIT Australia online library.
How to apply
Please click on the ‘Apply Now’ button.
14th March 2023 11:59 pm