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13th month salary
12 day leave per year
Trained by a team of experienced professionals
Mô Tả Công Việc
- Department: Service
- Reporting line:Service Manager
- Working hours: 44 hours per week
- Working location: As assigned by Line Manager
- Salary: 7,500,000 - 9,000,000 +Incentives
● Be the main touchpoint and build a strong relationship with Parents through regular face to face,phone call and email interactions
● Conduct parent touchpoint appointments (parent orientation, parent session, progress updates, graduation)
● Do monthly student's progress update phone call with parents
● Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus
● Interact with teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns
● Collaborate with admission to ensure new student and parents’ onboarding, renewal and referral opportunity
● Support Service Manager to ensure scheduling efficiency within campus
● Ensure systems data compliance within campus
● Supporting general campus tasks and events
● Create a fun, safe learning environment for all students
● Work on trial class for potential new student
Xem toàn bộ Mô Tả Công Việc
- Reporting line:Service Manager
- Working hours: 44 hours per week
- Working location: As assigned by Line Manager
- Salary: 7,500,000 - 9,000,000 +Incentives
● Be the main touchpoint and build a strong relationship with Parents through regular face to face,phone call and email interactions
● Conduct parent touchpoint appointments (parent orientation, parent session, progress updates, graduation)
● Do monthly student's progress update phone call with parents
● Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus
● Interact with teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns
● Collaborate with admission to ensure new student and parents’ onboarding, renewal and referral opportunity
● Support Service Manager to ensure scheduling efficiency within campus
● Ensure systems data compliance within campus
● Supporting general campus tasks and events
● Create a fun, safe learning environment for all students
● Work on trial class for potential new student
Yêu Cầu Công Việc
● Familiar with and enjoy doing customer service in education
● Written and Verbal English proficiency of 6.5 and above (no need for certification, CV must be in English)
● Passion for education, growth mindset and positive energy
● Highly organized, proactive problem solver and attentive to details
● Great interpersonal skills & customer service oriented
● Able to work in rotate shift and weekends
Benefits
● Competitive salary and commission scheme.
● 12 days of annual leave.
● Training and coaching sessions.
● Team building, birthday party, 13th month salary, etc.
● Written and Verbal English proficiency of 6.5 and above (no need for certification, CV must be in English)
● Passion for education, growth mindset and positive energy
● Highly organized, proactive problem solver and attentive to details
● Great interpersonal skills & customer service oriented
● Able to work in rotate shift and weekends
Benefits
● Competitive salary and commission scheme.
● 12 days of annual leave.
● Training and coaching sessions.
● Team building, birthday party, 13th month salary, etc.
Địa Điểm Làm Việc
Ho Chi Minh, Ho Chi Minh City, Vietnam
