Student Information Officer

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Premium Healthcare Insurance
Paid Time Off (Annual leave and Sick leave)
Training and Development Opportunity

Mô Tả Công Việc

POSITION PURPOSE

The student Information Officer will be the first level of contact between the Academic and Student Operation Department at BUV and parents/students in order to streamline and improve our customer services. This position also supports the department with course operation and administration tasks.

AREAS OF RESPONSIBILITY

1. Student Communication/ services:
- As a front desk officer, deal with all student/ parent queries, for example requests for confirmation letters, transcripts reissued, visa applications for international students,…. Responses are to be provided to students in a timely fashion and followed up to ensure the excellent provision of proactive and reactive student information services.
- Follow up with relevant departments to resolve student difficulties

2. Course Operations:
- Prepare, monitor, and summarise attendance registers on a daily basis.
- Follow disciplinary actions and keep track of these to report to line manager.
- Prepare updates to send to parents (attendance, disciplines, and Academic results if any).

3. Administrative tasks:
- Order Stationery for course office and faculty.
- Logistic support academic events (orientation, parent’s day, student staff liaison meetings, graduation day etc.).
- Prepare purchase requests.
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Yêu Cầu Công Việc

POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

Essential

- Bachelor’s Degree
- At least 01-year experience in the area of Customer service/Consultant from a multi-national organization.
- Fluent in English and able to communicate with students and lectures entirely in English
- Be meticulous and attentive to details.
- Can react quickly and solve complex problems.
- Computer literacy in MS office applications (Words, Excel, PowerPoint, Outlook)

Desirable

- Possess working knowledge and is familiar with the education systems of university/ school/ learning center.

COMPETENCIES (behavioural)

Essential

- Customer & service orientation
- Effective Communication
- Proactive
- Problem-solving
- Teamwork

Desirable

- Relationship building & networking
- Flexibility and cultural awareness

Địa Điểm Làm Việc

Khu đô thị Ecopark, Xuân Quan, Văn Giang, Hưng Yên, Việt Nam
Hà Nội, Vietnam

Về Chúng Tôi

British University Vietnam (BUV) is the first and only international university in Vietnam to award direct degrees from the prestigious University of London and Staffordshire University. BUV’s mission has two foci which are to provide high-quality British degrees and a world-class campus in Vietnam, and to create a new generation of discoverers, explorers and creative thinkers who are educated, trained and prepared to thrive in future (4IR) fields of work and life.
Established in 2009, BUV provides teaching for 11 undergraduate programmes and an MBA. 100% of graduates from BUV have a job or continue higher education within 3 months after graduation. With a wide network of more than 400 enterprise partners in various fields and internship programmes from the first year, BUV helps students gain professional knowledge and practical skills to meet employers’ requirements as well as be ready to develop their career right after graduation.
Students will study at BUV’s new campus in the Ecopark township, with facilities funded by an investment of US $36 million for the first phase accommodating up to 2,000 students. BUV’s new campus, with state-of-the-art teaching and learning facilities and an iconic design, is indicative of 4IR and is being recognized as one of the best educational environments in Asia. Upon completion of the three phases, the entire BUV campus at Ecopark will have a total investment of US $80 million, meeting the training needs of 7,000 students.

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Phúc Lợi Công Ty

Bonus

Healthcare Plan

Paid Leave

Awards

Laptop

Hình Ảnh Văn Phòng

Địa Điểm Công Ty

ECOPARK, XUAN QUAN, VAN GIANG, HUNG YEN

Quy Mô Công Ty

100-499
nhân viên

Liên Hệ

Human Resources Department

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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