Student Success Officer - Asia (Enrichment)

Thương lượng

Hết hạn trong 8 ngày
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Hà Nội

Mô tả công việc

Customer & Student Support - Support a group of international students (around 20 – 35 students) regarding attendance, assignments, engagement, and communication in class. - Have 1-1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system. - Authorized students who cannot attend lessons and inform teachers accordingly. - Work with teachers to update the escalation cases and keep in contact with parents/ customers to provide information promptly. - Communicate with parents/customers regularly to ensure they are informed of any student issues. - Hold induction sessions for new students. - Distribute the end-of-term reports and half-term reports. - Ensure all phone calls/ text messages are answered promptly and professionally. - Re-directing phone calls or taking and passing on accurate messages for specific staff responsible for students' queries. - Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers. Enrichment (Skill – up) - Coordinate and deliver sessions of the Skill-up program. - In charge of an online student club every Saturday morning/ afternoon (Talkfest, Debate, Public Speaking, Innovation, ...). - Distribute the lesson plan for each session and work with the Enrichment coordinator to finalize the content. - Send feedback or reports for each club member after the session. - Participate in planning and supporting offline extra-curricular activities or events. Duties & Compliance - Work shift once a week during lesson time (12 pm - 1 pm & 3 pm – 9 pm) to support and update students' requests promptly (work from home with personal devices). - Update and share positive feedback and case studies with the Marketing team, and other relevant departments. - Participate and complete the NOCN Level 3 Teaching and Training course internally. - Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person. - Ensure all communications are Data Protection compliant. - Escalate any safeguarding issues in a timely and confidential manner. - Ensure all company policies and procedures are adhered to. - Ensure maximum knowledge of subjects and course specifications. - Ensure that all company assets are protected. - Carry out any other tasks given to ensure that high standards are maintained. - Providing support to other colleagues to ensure that all priorities are met.

Yêu cầu công việc

Requirements - 1y+ of experience in related field is a plus - Excellent communication skills (oral and written). Language requirements: IELTS 7.0. - Able to work to tight deadlines and multi-task effectively. - Ability to develop productive relationships with other teams around the network. Benefits - Gross Salary: 9,000,000 - 12,000,000 VND (agreement according to capacity) - Fast-paced and multinational working environment - Supportive and professional colleagues - Internal Training (Technical & Functional) - S.I, 12 days leave per year - Salary reviews every year Working hours - Mondays to Fridays: 9:00 AM to 5:30 PM (work at the office) - Saturdays: 1:30 PM to 5:00 PM (work from home) Place: Gold Tower Building, 275 Nguyen Trai, Thanh Xuan, Ha Noi

Các phúc lợi dành cho bạn

Gross Salary: 9,000,000 - 12,000,000 VND (agreement according to capacity)
S.I., 12 days leave per year.
Entitled to annual health check-ups according to company regulations

Thông tin việc làm

21/03/2024

Giáo Dục > Dịch Vụ Sinh Viên/Hỗ Trợ Học Viên

Giáo dục/Đào Tạo

Nhân viên

English, Student Support, Communication, Customer Support, Education

Bất kỳ

Địa điểm làm việc

Gold Tower Building, 275 Nguyen Trai, Thanh Xuan, Ha Noi

Công Ty TNHH Nisai Việt Nam
Công Ty TNHH Nisai Việt Nam
Công Ty TNHH Nisai Việt Nam

Tầng 10, tòa nhà Gold Tower, số 275 Nguyễn Trãi, Phường Thanh Xuân Trung, Quận Thanh Xuân, Thành phố Hà Nội, Việt Nam

(Xem bản đồ)
25-99 nhân viên
HR