Supervisor, General Service Management

Key objectives:

To ensure the effective execution and continuous improvement of general services operations—including transportation, canteen, cleaning, office supplies, locker room, and other facility-related services—by supervising daily activities, coordinating with service providers, and supporting the implementation of company strategies, safety standards, and service quality.

Key accountabilities:

1.Canteen (Catering) Services

• Support the implementation of goals and KPIs for canteen operations as directed by the Manager.

• Monitor daily operations of the canteen (day and night shifts) to ensure food quality, hygiene, and service meet employee needs.

• Coordinate with service providers to maintain cleanliness, food safety, and compliance with nutrition standards, and minimum food waste.

• Collect employee feedback and report issues or suggestions to the Manager.

• Participate in the Canteen Committee and assist in organizing monthly site patrols.

• Support the preparation of reports and documentation for audits and improvement projects.

2.Transportation Services

• Assist in implementing goals for transportation services (Shuttle Bus) as directed by the Manager.

• Monitor daily operations of transportation services for both day and night shifts to ensure smooth and timely service.

• Coordinate with service providers to ensure service quality and promptly address operational issues.

• Conduct regular checks to ensure compliance with safety policies and support the Zero Accident objective.

• Provide necessary documentation and support for internal/external audits and risk management activities.

3. Cleaning and Gardening Services

• Supervise cleaning and gardening service providers to ensure cleanliness and proper maintenance of office and outdoor areas.

• Monitor service quality and ensure compliance with hygiene and safety standards.

• Coordinate with relevant departments to address issues and implement improvements.

4. Locker Room Management

• Oversee the cleanliness, organization, and maintenance of locker rooms.

• Ensure availability of lockers and manage allocation to employees via locker management system.

• Address and resolve any issues related to locker room facilities.

5. Office Supplies Management

• Keep track of inventory and procurement of office supplies and stationery.

• Ensure replenishment and cost-effective purchasing.

• Coordinate with departments to fulfill supply needs efficiently.

6. Pest Control

• Coordinate with pest control service providers to ensure a clean and safe working environment.

• Monitor service schedules and effectiveness.

• Address pest-related issues promptly and ensure compliance with health and safety standards.

7. Other Responsibilities

• Pantry supervision to ensure sufficient office consumable stock such as coffee beans, milk, sugar, etc.

• Provide logistical and operational support as needed.

• Bachelor’s Degree in Business Administration, Human Resources and other related

• At least 2 years of working in the same role in a factory.

• Hands-on responsibility for the full scope of General Services activities on operations.

• Good computer skills (MS Office, Word, Excel, PowerPoint etc.)

• Intermediate English skills (B1/ IELTS: Score 4.0–4.5/ TOEIC: Score 550–650)

• Effective communication: Both internal and cross-functional.

• Able to solve problems under pressure with good problem-solving skills.

• Able to execute work efficiently and delivers high-quality results, even when handling high volume and complexity.

• Self-driven, adaptable, and willing to embrace change and continuous improvement.

• Good attitude and good sense of customer service