Supervisor, Social Network Services Management (FC Channel)

As a member of FC support, this position will be responsible for managing FC social media presence across various platforms, for example: FC agency portal, Zalo OA… Additionally, this role will support the development of our agency relevant app, ensuring that our digital presence aligns with our business goals and enhances customer engagement.

1. Content Creation and Management

- Create engaging and informative content related to FC internal information such as contest, notification, activity plan...

- Schedule regular posts on all social media platforms to maintain consistent engagement.

- Monitor social media channels for comments and messages; respond promptly to inquiries or concerns.

2. Agency Portal Management

- Oversee the agency portal by updating content regularly to ensure it remains relevant and user-friendly.

- Collaborate with team members to gather insights on FC needs and preferences to enhance portal functionality.

3. Other

- Implement other tasks assigned by Line Manager

Education

- Bachelor’s degree in marketing, Communications, Business Administration or a related field.

Experience

- Proven experience in social media management; experience within the insurance industry is a plus.

Competency

- Good written communication skills

- Ability to work collaboratively within a team environment while managing multiple projects simultaneously

- Basic understanding of app development process

- FC (Agent) focused mindset: Demonstrated commitment towards enhancing FC experience through effective communication method and content.