Supply Operations Lead

Supply Operations Lead

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Competitive Salary
Frequent Trips to US
Excellent Working Environment

Mô Tả Công Việc

Got It is looking for a talented and experienced leader to join our expanding operations team in our Hanoi office.

Got It’s operations team is at the heart of the company tackling the enormous challenge of cultivating the largest collection of on-demand knowledge experts in the world! You’ll be joining a fun and hard working group that is utterly passionate about their mission.

In this position, you’ll help drive quality and capacity management projects for the supply side of our marketplace. You'll come with the experience of building teams and systems that drive critical business metrics, ideally with adeptness for building product to support your needs. This role has the potential to influence multiple business verticals and become one of the founding members of Got It’s Hanoi based operations team.
The Core Job:
• Serve as the operational leader in our Hanoi office focused on supply side quality and capacity management
• Work cross-functionally with our Product, Engineer, and Analytics teams to streamline procedures, strengthen our core service delivery, and improve the way we do things
• Lead a team of talented Operations Associates by providing mentorship and guidance in day to day tasks and projects, along with long term career development
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Yêu Cầu Công Việc

• BA/BS degree from a top tier school with 4+ years working in a consulting, operations, or startup environment; MBA a plus
• Data-driven mentality - comfortable organizing unstructured datasets to identify trends and insights; SQL proficiency is a big plus
• An owner and self-starter personality - you’re constantly looking for ways to improve and don’t wait for others to tell you what to work on, always with a bias toward action
• Vendor management experience; ability to independently source and manage outside independent contractors

Extra Bonus Points For:
• Previous experience collaborating directly with technology Product and Engineering teams developing either internal or customer facing tools
• Power user level experience with Microsoft Office suite, Google Sheets, CRM databases
• Previous experience managing online communities and / or successfully employing crowdsourcing to solve discrete problems
• Fast paced startup growth experience, you've been through the scaling phase before
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Got It is on a mission to organize the world's brainpower and create Knowledge-as-a-Service: on-demand help for users with knowledge-based problems in bite-size knowledge-time units. Within seconds, users get a guaranteed 1:1 chat session with a vetted expert ranked by an AI-based machine learning algorithm that computes ExpertRank™. Its Knowledge-as-a-Service platform gives all users -- professionals, learners and consumers -- a way to access and engage with live experts to help them solve problems, anytime, anywhere via web, iOS, or Android. Plus, it gives anyone with expertise or knowledge to share, a way to monetize their expertise and free time. Spun out from Peter Relan's YouWeb incubator and backed by the Capricorn Investment Group and Fosun, Got It is led by a proven leadership team headquartered in Silicon Valley with an R&D group in Vietnam.

- TechCrunch: Got It Pro uses machine learning to find a human solver for your techie problem
- VentureBeat: Got It debuts knowledge-as-a-service that uses AI to help you find human experts
- Smithsonian Magazine: App Wants to Help You With Your Homework
- CafeBiz: Got It ra mắt nền tảng chia sẻ kiến thức dưới dạng dịch vụ đầu tiên trên thế giới
- VietnamNet: Got It ra mắt nền tảng chia sẻ kiến thức dưới dạng dịch vụ KaaS
- Vietnam Economic Review: Got It debuts first on-demand Knowledge-as-a-Service platform
- GenK: Giải ngố tất tật về GotIt! - ứng dụng của người Việt đang làm mê mẩn nhân tài của Facebook, Google

- Amazing team: Work with smartest and most hard working people you’ve ever met. Our team is from Google, Facebook, Lyft, Apple, Oracle, GREE, and other best companies in Vietnam.
- Competitive compensation package: Great salary, bonuses, and stock options. There is no upper limit on how much you can earn. It’s all based on your performance and contributions
- Best working environment: Coffee shop like open office space, kitchen with full of snacks and drinks, West lake view bar, video games, 3D TV, soccer table, etc.
- Latest gadgets for work: MacBook Pro Retina 15”, external HD display, latest smartphones and tablets.
- Training and personal development: Tuition and textbook reimbursement for approved work-related courses. Free video training programs from, Udacity, Udemy, and The Great Courses Plus. Free English classes of your choice. Company library with full of newest technology and business books.
- Flexible working hours
- Gyms, fitness and sports: Full-service gym memberships, soccer or extra dollars in your pocket to spend on your own fitness, swimming, dancing
- Frequent trips to the Silicon Valley
- Free daily lunches and dinners
- Free UBER rides
- Others: Office happy hours, weekly lunch out, monthly team outing
- Plus: All other benefits required by Vietnam Labor Code

Xem toàn bộ thông tin công ty
12FL, HCMCC Building, 249A Thuỵ Khuê, Tây Hồ, Hà Nội
25-99 nhân viên