Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
• Creation of support ticket, update progress of issue resolution and record all relevant information.
• Perform and manage assigned ticket, escalate according to customer and internal standard.
• Ensure familiarity with new product releases when its available.
• Liaise with subject matter experts on client requests for enhancements and development.
• Work with along with other support/implementation teams to ensure service level requirements are exceeded.
• Conduct user training.
• Perform other duties as requested or as deemed appropriate by management.
Yêu Cầu Công Việc
• Basic knowledge of hotel PMS, POS & Hotel Network
• Ability to succeed through collaboration and working through other internal and external organizations and individuals.
• Ability to communicate effectively and build rapport with team members and clients.
• Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.