System Control Agent Executive

This position is responsible for sea freight import operation, billing, customer service and other tasks that are assigned by the KWE Australia to work toward company strategic objective.

► Import Operation & Job registration

- Check the documents, communicate with origin offices when necessary, and register the shipment in Cargowise.

- Prepare and submit Sea Cargo report (Manifest) and other documents such as Arrival Notice, Delivery Order, Delivery Cartage, ...

- Transport arrangements through email and online portals

► Billing, Postings,

- Key selling & buying rates into the system.

- Customer service, Product Development Support

- Support core teams in Australia, including the Customer Service and Product Development teams, by following training and process guidance.

- Communicate with customers, suppliers, KWE offices, and various stakeholders as required.

► Use Cargowise to update and obtain information.

► Any other tasks as required such as reporting, milestone updating, UFS+ related tasks

► Education and Experience

• Graduated from college or university with majors in Logistics, International Business, English language or other related majors.

• Min 1-2 years’ experience in the international freight forwarding industry in operation or customer service position is essential, prefer to have experience of ocean import

• Proven experience of working in English speaking environment.

• Able to work independently and under high pressure, able to do multi-task.

• Able to work overtime.

► Required Skills/Abilities:

• Experience of “CARGOWISE” is preferable.

• Ability to utilize office software efficiently, especially excel.

• Good typing and data entry skills are required.

• Good at analysis skills and logical thinking.

• Detail oriented especially for numbers.

• Adaptability to work in a culturally diversified environment.

• Strong team player and able to work with remote team.

• Excellent in English communication

• Ability to multitask and meet deadlines.

• A proactive and can-do attitude is required for daily workload.

► Working Conditions and Benefits:

- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City

- Working time: Monday to Friday, from 7:00 AM to 4:35 PM

- Annual Leave: 12 days/year (after probation time)

- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

- Annual Salary Increase: once per year

- Performance Assessment: twice per year (fixed in April and October)

- Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

- WFH Policy: work from home up to 2 days per week after 6 months of employment

- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.