System Engineer (ICT Team)

By joining the team, you have a chance to be involved in handling new request fulfillment, supply and support requests from different users in order to provide a best-in-class development and IT Infrastructure environment for users/use cases.
You will be a member of the global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.

Your responsibilities include but not limited to the following:
- Studies and analysis of environments based on priorities and serve as ground for further decisions and/or implementation
- Provide operating services including supplying and provisioning request from different users on the existing IT infrastructure environment
- Drive new IT service/solution/feature development
- Guarantee up time and performance for IT infrastructure which include network and system (Windows servers, devices, software)
- Diagnose and troubleshoot technical issues
- Maintain technical documentation of network
- Document input and report
- Inventory management
- Close cooperation with other teams to drive the requirement towards the relevant teams
- Provide transformation of selected legacy environments & solutions to modern
cloud-based solutions
- Actively contribute to our customer satisfaction

At DEK Technologies Vietnam, you will live with Agile & Lean principles where employees are empowered at all levels to collaborate cross-functionally, to take pride in collective ownership, to improve yourself by continuously learning, practicing & sharing with others.