System Intergration Assistant Manager

System Intergration Assistant Manager

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Các Phúc Lợi Dành Cho Bạn

13th Payment
16 days paid leave
Health care plan

Mô Tả Công Việc

[Role & Responsibilities]
• Role
o Task assignment among team members, monitor status, evaluate result.
o Supervise team members: Building personal credibility, Activating work group commitment, engaging management support.
o Develop and implement service process, procedure and policy including selection of service management software and tool.
o To take care of consultation and service advice in cooperate with suppliers.
o Measure customer satisfaction and improve services.
o Handling face-to-face enquiries from customers.
o To maintain the relationship internally and externally

• Responsibilities
o To take responsibilities on Service Management and report directly to Manager.
o Leading work to maximize the value of the assets and systems, by understanding customer needs, improving working efficiency, working in partnership and generating income from the service.
o Ensure the correct running and maintenance of the customer’s ICT systems base agreed term and SLA in service contract.
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Yêu Cầu Công Việc

[Skills/Experiences/Attitudes]
• Experienced on O&M activities & Customer support and PC troubleshooting
• Good communications with customer’s to get a customer's requirement correctly, and able to Reporting and proposing KAIZEN to the customer
• Strong skills at project management, documentation, risks management, time management, etc.
• Experienced to build/implement/maintain Server & Storage solutions (AD/File/DNS/DFS/SQL/Mail/Replication/etc.)
• Experienced to consult/design and implement of Security solutions (IPS, DLP, VPN, etc.) and familiar with Security Products (Checkpoint, Bluecoat, Juniper, Cisco, Palo-Alto, Fortinet, Peplinks, etc.)
• Experienced in Virtualization products (VMware, Hyper-V, Citrix), able to consults and provide flexible solutions to the customers
• Friendly, calms and able to works under high pressure, stressful workload, multiple/parallel tasks

[Job Requirement]
• Bachelor’s Degree or higher - if in Computer Engineering, Computer Science or related field it is an added advantage.
• Aged from 25 to 35.
• At least 3 years’ experience in a similar position.
• ITSM certificate is an advantage (ITIL, PMP)
• System, Networking & Security Certified is an advantages (MCSA; MCSE; MCITP; CEH; JNCIA; JNCIP; CCSA; etc.)
• At least 3 years experienced to work with the hardware such as: Server (HP, IBM, DELL), Network (Cisco, Juniper, Checkpoint, Fortinet, Palo-Alto, BlueCoat), TV conference system (Polycom, Tangberg, Sony, etc.), PBX (Panasonic TDA; NEC IPS) and Software (Symantec, McAfee, CA Backup, VMWare, etc.)
• Good understanding of ICT related knowledge - TCP/IP Concept, Network Security, Messaging System, Active Directory, DNS, DHCP, WINS, files & print sharing, Network performance monitoring and troubleshooting.
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NTT Communications is the international and long distance service arm of NTT (Nippon Telegraph and Telephone Corporation), one of the largest telecommunications companies in the world, having revenue over $120,315M and over 219,350 employees. (ranked 31st in the Global Fortune 500 list of 2011 (Ref. IBM 52nd, Microsoft 120th)).
NTT Communications has subsidiaries and offices in 77 cities and 29 countries/regions and NTT Communications (Vietnam) is its subsidiary in Vietnam.
NTT Communications is becoming a global leader of ICT services under its Vision 2015 growth strategy, helping companies worldwide to quickly expand their global operations by taking advantage of its broad range of Japan-quality ICT services, such as global networks, data center (including cloud), system integration, security consulting, ERP application.

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Vincom Center, 72 Le Thanh Ton st, Ben Nghe ward, District 1, Hochiminh City
HR Dept.