Systems Administrator

Job Scope:

The Systems Administrator (SA) oversees the IT systems and the databases of Khiri Vietnam. They support the sales, operations,reservations and finance teams in handling internal systems, predominantly championing Khiri Travel’s proprietary IT platform system, “K360”. They coordinate with the System Development Manager to provide training and overall coordination, led by driving efficiencies and productivity. Part of the Contracting team, the SA understands the power of technology and sensible workflow processes to impact the business on a country level. We are looking for someone with good skills in problem-solving, critical thinking, creativity, teamwork, and efficient work ethic.

Key Responsibilities:

● Monitor user activity and usability of K360 accordingly

● Training users on the correct use of K360 Standard Operating Procedures

● Serve as the ‘go to’ expert for K360 for the country team

● Performing problem-solving tasks when alerted by a user or monitoring system

● Prepare analytical reports as needed to assess productivity, supplier production, etc.

● Identify areas of concern or needed attention, and improve overall company performance through close cooperation with the System Specialist at Khiri Core team

● Support the Contracting Team with the system and data input of products

● Support the Contracting Team by making sure there is consistency and standards for product and package inputs

● Share constant feedback with all departments on the use of K360 to encourage efficiency and productivity to the team

● Provide technical support on a regular basis, as needed

● Be an ambassador of the Khiri Travel value proposition, brand, mission, and values.

*This role profile is not exhaustive; it may be amended from time to time to meet the needs of the business*

Success Factors:

● Maximize efficiency using the company’s systems

● Have strong capability in IT training to company teams

● Effective time management, being solutions-based, proactive

● Strong, confident communicator

What we’re looking for:

● Bachelor’s degree in IT, computer science, or related field

● Minimum 2 years in-depth related experience with proven track record

● Proficient in software programming, able to work across various platforms easily

● Excellent English skills (written and conversation)

● Interpersonal skills (tact and diplomacy), works well with teams

● Strong communication skills, both written and conversational

● Has a natural passion for travel

● Highly organized with the ability to help organize others

What we offer:

● Based at the Ho Chi Minh City office

● Full time

● A friendly and outgoing team, that celebrates successes frequently

● Career advancement opportunities in the Khiri Travel organization

● Salary negotiable depending on experience

● 12 holiday year per year, additional days for each year of employment

● Annual discretionary bonus