Teaching Assistant Manager

Recruitment and Onboarding:

• Forecast Teaching Assistant (TA) staffing needs and oversee the recruitment and onboarding of Teaching Assistant Supervisors (TASs) and Teaching Assistant (TAs) for all centres.

• Conduct interviews, selection, and induction of new TASs and TAs.

Performance and Operations Management:

• Develop performance criteria for TASs and TAs.

• Conduct regular meetings, assessments, and appraisals for TASs, and support them in managing TA performance.

• Ensure TASs and TAs complete all administrative tasks, including training, meetings, contracts, and exit processes.

• Plan and implement reward and recognition programs.

• Maintain the TA Handbook and TA Code of Conduct.

• Assist with disciplinary processes when required.

Training and Development:

• Identify skill gaps and deliver training workshops for TASs and TAs.

• Ensure TASs are trained to conduct observations, assessments, appraisals, and disciplinary procedures.

• Develop and implement TAS/TA development plans.

• Lead improvement projects and succession planning.

Teaching and Learning:

• Set criteria for TA classroom observations and performance feedback.

• Observe TA performance to provide feedback and uphold teaching standards.

• Mentor TASs in best practices and student outcome optimization.

• Develop and update academic resources for TASs and TAs.

• Ensure constructive feedback is provided to TASs, TAs, and students.

Reporting and Administration:

• Submit regular reports and maintain up-to-date administrative records.

• Track key performance indicators (KPIs) and address areas for improvement.

Customer Care and Welfare:

• Monitor TA/TAS responses to customer feedback and complaints.

• Support TASs in organising social activities and centre events.

• Ensure the welfare of TASs, TAs, and students through adherence to safeguarding policies.

Pastoral Responsibilities:

• Support TASs in ensuring a professional, safe, and positive learning environment for TAs and students.

• Adhere to the TA Handbook and relevant documentation.

Key Performance Indicators (KPIs):

• Student outcomes, customer satisfaction, and re-enrollment rates.

• Completion of TAS/TA tasks and professional development.

• TA team retention.

• University degree with a major conducted in English.

• Certificate in Teaching English (120+ hours of study).

• IELTS 7.5 or higher.

• 3 years of teaching or TA experience. Candidates with relevant experience may be considered at the discretion of the hiring manager.

• Management experience is preferred, though exceptions may be made based on qualifications and experience.