Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
• Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
• Evolve more effective work process for improving customer interactions.
• Constantly monitor & review performance metrics for achievement of objective.
• Contribute inputs towards sales & marketing plans.
• To interface with respective work centre for resolution of complaints.
• Manage resolution of billing queries /Issues.
• To track & ensure closure of complaints.
• To effectively manage Contact Centre operations for constant performance achievements.
• Identify relevant training needs of agents & ensure effective implementation.
• Effectively manage shift operations.
• Interface with IT/HR/ Training/Quality.
• Collate data & generate MIS report.
Yêu Cầu Công Việc
• Fast paced and prompt
• Achievement oriented
• Energetic and Enthusiastic
• Analytical skills
• Influencing skills
• Interpersonal skills
• Leadership qualities