Team Lead (International Fashion Industry)

Team Lead (International Fashion Industry)

Địa Điểm Làm Việc: Quốc tế
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Các Phúc Lợi Dành Cho Bạn

Medical insurance
1 way flight ticket to Malaysia.
Pick up service from the Airport to Accommodation, 2 weeks free accommodation.

Mô Tả Công Việc

• To ensure desired customer delight by providing satisfactory response to customer interaction.
• Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
• Evolve more effective work process for improving customer interactions.
• Constantly monitor & review performance metrics for achievement of objective.
• Contribute inputs towards sales & marketing plans.
• To interface with respective work centre for resolution of complaints.
• Manage resolution of billing queries /Issues.
• To track & ensure closure of complaints.
• To effectively manage Contact Centre operations for constant performance achievements.
• Identify relevant training needs of agents & ensure effective implementation.
• Effectively manage shift operations.
• Interface with IT/HR/ Training/Quality.
• Collate data & generate MIS report.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Positive
• Customer-centric
• Fast paced and prompt
• Achievement oriented
• Energetic and Enthusiastic
• Analytical skills
• Influencing skills
• Interpersonal skills
• Leadership qualities

Địa Điểm Làm Việc

Pusat Dagangan Dana 1, Jalan PJU 1A/46, 47301, Petaling Jaya, Selangor, Malaysia

There’s a Brand Champion Behind Everything We Do.

For more than 25 years we’ve held an organization-wide conviction, that it’s our job to be the front line promoting and protecting your brand. Some of the world’s most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and to safe-guard their hard-won customers.
We work around the clock, around the world, and with great determination to ensure every customer interaction is one that authentically matters. It’s on this front line, in the moments of direct, person-to-person engagement, where the battle for customer loyalty lives or dies, and why we take our responsibility so seriously.
It’s how we do business — with our own customers and with yours.

https://www.startek.com/

Xem toàn bộ thông tin công ty
HR Department
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

Chỉ phỏng vấn đầu vào với thời gian học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.