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Mô Tả Công Việc
-Effectively lead, manage and oversee a team of nine staff in AR
-Management of the day to day operations of allocating, receipting and reconciling accounts
-Optimizing existing finance teams, systems and processes to achieve strategic goals
-Being a key driver and initiator of system and process improvements
-Establish and maintain strong relationships across the business alongside external stakeholders
-Developing and generating routine reports to help senior management and key business stakeholders monitor progress
-Reporting and analytical duties
-Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
-Ensures all employees provide a courteous and professional service at all times.
-Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
-Maintains positive guest and colleague interactions with good working relationships.
-Understands thoroughly Hyatt International objectives in managing Account Receivables so as to provide an effective system to track Accounts Receivables for the activities of the Credit Manager.
-Provides a summary of the aging report required by the Accounting and Control division to prepare monthly reports.
-Provides Sales and Marketing employees and Heads of Department with information necessary for them to manage their customers.
-Thorough understanding of the SCALA and Opera System.
-Processes all charges and credits to City Ledger, in a timely manner.
-Be fully conversant with the credit policy and procedures.
-Ensures that all transfers to City Ledger through Night and Income Auditors do agree with the control account.
-Prepares and forwards to the Director of Finance for review and signature all City Ledger adjustments that need to be made before either inputting them through the Sales Ledger, or before they are posted by the Front Office Clerk-Cashier.
-Ensures the accuracy of all charges and credits posted to the individual accounts.
-Processes invoices/folios promptly and to render interim and monthly statements and follow-up letters on a timely basis.
-Ensures that the posting of invoices and settlements is up-to-date and that payments are correctly aged.
-Ensures that returned checks are recorded in the City Ledger, that unapplied credit balances are reconciled and that minimal variances in payments are cleared at the time of receipt.
-Reconciles accounts receivable trial balances and General Ledger control accounts each month and to insure accurate aging.
-Monitors and maintains support of all advances deposits and to balance them to the general ledger at month-end.
-Answers clients’ queries relating to invoices promptly, professionally and courteously.
-Liaises with the Credit manager at all times regarding guest queries, credit card charge-backs and open balances and general credit terms.
-Maintains one up-to-date alphabetical open accounts file for joint use by both Accounts Receivable and the Credit manager.
-Ensures that room rate charges to travel agents are in accordance with the contract.
-Ensures that group billings are completed as per contract.
Initiates payment of travel agents commissions on the basis of verified computer reports.
-Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
-Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
-Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
-Prudently balances resources and standards of service to meet the financial goals of the hotel, Hyatt International Brand Standards and guest expectations.
-Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
-Responds to changes in the Finance function as dictated by the industry, company and hotel.
-Read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
-Attends training sessions and meetings as and when required.
-Carries out any other reasonable duties and responsibilities as assigned.
Yêu Cầu Công Việc
-Attention to detail
-Consistency – key to achieving daily cut off deadlines
-Optimism/positive and proactive attitude to work
-Excellent communication skills
-Able to work both autonomously and be part of a team