Tech Support HCM (Advanced English - IT Fresher - Offer Up to 26M)

- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

- Resolves or escalates multiple and varied customer issues. Documents on technical work and research.

- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

- Enhance service quality and elevate customer satisfaction through proactive engagement, continuous improvement, and a customer-first mindset.

- Advanced English proficiency (equivalent to IELTS 6.5 or higher)

- Having a background or working experience in IT

- Strong analytical and decision-making abilities

- Proven track record of taking ownership of tasks and delivering results

- Effective communication skills to ensure clarity and alignment with stakeholders

- Customer service mindset

- Open to fresher

Shift Availability: Rotating shifts 24/5

- 9 hours/day (including 1-hour break) | Monday to Friday, weekends off; subject to change according to business requirements

- Shifts rotate every 6 months as part of team scheduling: 8:00 – 17:00 & (20:00 – 5:00 OR 23:00 – 8:00)

- Includes holiday and Tet shifts as assigned, allowances provided per labor law

- Any shift or schedule changes will be notified by the department head