Technical Application Specialist - Core Diagnostics

Core job responsibilities:

• Deliver Customer Operator training in Abbott facilities or on-site.

• Perform new instrument and assay implementations through to Test Of Record

• On-site assay investigation, troubleshooting and operator training and coaching.

• Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district.

MINIMUM BACKGROUND/ EXPERIENCE REQUIRED

Work Experience:

• 2-3 years experience as a Technical Application Specialist and or a proven track record in a similar position or Graduate entry program, supported by management and customer references

Core Skill Requirement:

• Successful engagement with customers, specifically key stakeholders and lab staff

• Successful engagement with customers, specifically lab staff

• Technical Assay and system expert for product line responsibility

• Highly developed communication skills and ability to demonstrate empathy and engagement with customers.

• Ability to identify and drive resolution of issues.

• Strong experience in use of analytical tools and software.

MINIMUM EDUCATION REQUIRED

• Bachelors degree or equivalent qualification or experience required

• Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred

• Having medical background is an advantages