Technical Business Analyst

Job Overview:

- DHL Supply Chain Vietnam is seeking a skilled Integration Analyst to join our IT team, focusing on enabling seamless integration between systems within our logistics and supply chain operations.

- The role involves mapping business and operational requirements into EDI/API to facilitate efficient data exchange with internal and external systems.

- You will collaborate closely with regional development teams to clarify requirements and ensure successful implementation of integration solutions, leveraging DHL’s mapping tools to deliver high-quality outcomes.

Key Responsibilities:

- Work with teams to understand business needs and design system integration solutions.

- Build and maintain data flows between systems using APIs, middleware, or other tools.

- Support testing and deployment of integration features across platforms.

- Troubleshoot integration issues and ensure smooth data exchange.

- Document integration processes and suggest improvements for better performance.

Must-Have:

- Minimum 5 years of experience in IT, preferably in roles such as IT System Supervisor, Technical Consultant, Business Analyst, or similar positions.

Technical Skills:

- Integration Standards: Strong understanding of system integration standards (API, EDIFACT, ANSI X12, JSON) and XML file structures.

- Data Analysis: Proficiency in SQL queries for data analysis and manipulation.

- Integration Tools: Familiarity with integration tools (e.g., MuleSoft, SAP PI/PO, or similar) and system configuration.

- Logistics Knowledge: Basic understanding of supply chain and logistics processes, particularly in transport operations (eg. Transport, warehouse, order management system).

- Analytical Skills: Strong logical thinking to effectively map complex business requirements into technical solutions.

- Collaboration Tools: Proficient in MS Office (Word, Excel, PowerPoint), MS Visio, and collaboration platforms (e.g., MS Teams).

Soft Skills:

- Adaptability: Ability to work under pressure, multitask, and deliver accurate results with minimal supervision.

- Proactive Mindset: A focus on process improvement and innovation, demonstrating initiative in identifying and implementing enhancements.

- Communication Skills: Excellent written and verbal communication skills in English to collaborate effectively with cross-functional and regional teams.

Education: Bachelor’s degree in computer science, Information Technology, Logistics, or related fields.

Nice-to-Have:

- Industry Experience: Prior experience in logistics, supply chain, or transport operations.

- Technical Knowledge: Familiarity with programming languages and reporting tools (e.g., PowerBI).

- Global Exposure: Experience working in an international corporation or with regional teams.

- Certifications: Knowledge of ITIL, project management, or supply chain certifications (e.g., APICS CSCP).