Technical Consultant Engineer

1. Complaint solving

• Complaint solving of concreting until complete customer (to meet satisfaction within SLA).

• Support each other in TC team in complaint solving or when required by TCE Superintendent.

• Job priority settlement (complaint solving/ support customer).

2. Technical Consulting to customers

• Work closely with Sales to define customers’ needs before offering the solutions.

• Provide technical consulting on how to use INSEE solutions efficiently.

• Coordinate the trial mix activities

3. Improve customer loyalty

• Promote INSEE cement solutions as the solutions for different requirements of customer.

• Take lead the trial mix for RMX, project & CPM.

• Approach projects, in collaboration with Industrial Sale

4. Training

• Internal training for another function

• External training for customers

5. Pre-sales and market analysis

• Survey market and analysis data

• Promote solutions to improve special cement volume.

• Pre-sales activities for contractors, and non-contractors

6. Technical Service

• Promote technical services (i2i) to customers.

• Understand value of technical services and how offer to customers.

1. Educational Qualifications

• University (construction degree, construction materials).

• Good hands-on knowledge of concrete & plaster/ mortar.

• Presentation, interpersonal and communication (both verbal and spoken English) skills.

• Business exposure preferred.

• English knowledge: medium.

2. Relevant Experience

• 2 years work experience in construction/ consultant/ RMX Technical/ CPM Technical

3. Leadership Competencies

• Analysis and Problem Solving

• Planning and organizing

• Customer Focus

• Adapt and Learn