Technical Customer And Marketing Support (Est Timezone)

Technical Customer And Marketing Support (Est Timezone)

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What We Can Offer

13th salary and Project Bonus, 14th Salary for staffs who stay with us from Year 4
Monthly birthday party, quarter party, reasons for parties, Company trip
Coffe, tea, snack at the bar areas, daily snack at 4pm areas

Job Description

GKIM Digital is looking for a Technical Customer and Marketing Support who can work EST timezone from 8am - 6pm. We will train you on how to use our application and you will be responsible for communicating with our customers and helping them troubleshoot the system. Moreover, you will provide support to the marketing team to research, develop and implement marketing’s plans and strategies for our brands.

Technical Support:
- Communicating with customers, collecting information about issues or problems of the system
- Providing guidances and answers to the customers' technical issues by identifying the problem, research on answers and subsequent provision of guidance by responding efficiently, accurately, and courteously through teamviewer or any channels
- Monitoring the system health and Immediately inform the technical team for urgent problems
- Support in the development of programs to train the customer on how to properly use the software application and help them be more productive.
- Evaluation of the systems' problems to recommend enhancements

Marketing Support:
- Conducting market research to obtain data that gives the better understand regarding customer preferences and market trends in US market
- Interpret data obtained from market research/survey to produce results useful in taking effective business decisions
- Identifying and analyzing our competitors in US market
- Other marketing assist tasks assigned by marketing managers
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Job Requirements

- Degree in IT or other related technical field
- Can work EST timezone from Monday to Friday (8am - 6pm)
- Excellent command of English language, spoken and written
- Knowledge of healthcare is a plus
- Experience in marketing/sales/biz dev
- Experience selling SaaS B2B
- Experience in digital advertising and knowledge of advertising on social media platforms.
- Strong advertising network of contacts
- At best, practical help desk or customer support experience
- High customer and service orientation
- An empathetic attitude towards users
- Well developed communication and analytical skills
- Good knowledge of the modern web application
- Good problem-solving skills and focus on quality
- Ability to think quickly and multitask in a busy environment
- Proactive work ethic
- Ability to handle high contact volume while maintaining superior customer relations and service

Job Locations

6th Floor, 293 Dien Bien Phu St, Ward 15, Binh Thanh Dist, HCMC

GKIM is a 10 year old development shop who have won awards with global marketing agencies, serviced governments around the world and worked on many successful startups for ambitious and experienced entrepreneurs.GKIM, with headquarters in UK, specializes in multimedia, mobile, web applications for high profile customers. Our work includes games, 3D graphics, augmented reality, as well as mobile applications for Android, iOS, and Digital Marketing. We also cater to web CMS, CRM, and DB management solutions for business customers world-wide.

GKIM is an established digital media production and technology company with offices in UK and Vietnam. We serve the international standards of a global client base with highly experienced western management and the hand picked stars of our Asian team. GKIM is growing rapidly and we are looking for dynamic individuals to join our team.

GEARS is a revolutionary new approach to software development. GEARS gives unprecedented levels of control to business owners, assuring the quality of design, management and operation. GEARS reduces costs, speeds time to market and lets entrepreneurs see exactly how well their digital business is operating.

I. Bonus policies
1. Bonus for Excellent projects
- Excellent team had made projects succeed
2. Year employees
- Excellent staffs of the year
3. Discretionary
- Evaluation based on staffs performances in each quarter and in the year

II. Training courses
1. English training
2. Other courses (internal & external)
- Project management & other skills
- Skills need to support for works suggested by manager

III. Salary & Benefits
1. Review
- Annual Review in Dec
- Evaluations by peers & managers
2. Performances Review
- Based on Excellent performances can be set to raise salary any time
3. Benefits
- 13th salary
-14th salary for loyalty staffs stay with us from Year 5th
-15 days of annually leave up to 15 days for loyalty staffs stay with us from Year 5th
IV. Other benefits
1. Internal activities
- Lunch allowance for staffs everyday.
- Afternoon tea: foods and drinks
- Coffee, tea, noodle, cookies at the bar area to serve yourself
- Staff’s Monthly Birthday Party & Quarter activate, or whenever we find a reason to cheer up!
- Fridge and Microwave are provided in office so you can keep/heat your food & drink.
2. External activities
- Sports: football & other games
- Company trip (In Viet Nam or Overseas)
- End year party
3. Insurances
- Packages insurances required by Vietnam labor law
- Bao Viet insurance package for everyone (benefits up to 50 mills in the year paid by insurance company)
4. Environment
- Working room, eating area, Relaxing area...
- Opportunity to be involved in overseas projects and travel to oversea for work trips.
- Friendly and energetic working environment, ensured professionalism
- Positive supports for requirements from colleagues

- Competitive salary depends on your skills and experienced, to be told after you pass/ you shall tell us your expectation during the interviews

Company Size: 25-99

Contact Person: Ms Hang

Read full company information
5th Floor, 293 Dien Bien Phu St, Ward 15, Binh Thanh Dist, HCMC
25-99 staffs
HR Department


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