Technical Customer Success

Who we are:

OptiSigns, a flagship cloud-based Digital Signage solution under AlphaSphere, boasts trust from over 13,000 global customers. We're recruiting Technical Customer Success agents to ensure client satisfaction, address inquiries, and elevate experiences. Join us in delivering unparalleled customer service excellence!

What you will do:

• Be the Hero: Provide top-notch technical support to our customers through our ticketing and communication systems.

• Problem-Solver Extraordinaire: Troubleshoot, and resolve issues effectively.

• Knowledge Builder: Create and update support documentation, FAQs, and video tutorials to help users succeed.

• Feedback Connector: Collaborate with product and development teams by sharing user feedback to drive continuous improvement.

• Versatile Task Taker: Be ready to tackle additional assignments that come your way.

Who you are:

● Tech Enthusiast: You love all things tech.

● Customer-Focused: You thrive on helping people and making tech simple and fun.

● Fast Learner: You adapt quickly in a fast-paced environment.

● Creative Thinker: You approach challenges with curiosity and fresh ideas.

● Proactive Doer: You don’t wait for instructions—you take the lead.

Must-Haves:

• English Proficiency: TOEIC 750+ or IELTS equivalent.

• Experience: fresher or 1+ years in a technical support, IT, or Teaching Assistant role / Customer Service role.

Why join us?

● 13th month & productivity bonus.

● 16 days annual leave.

● Salary review every 6 months.

● Healthcare insurance package and 24/24 Personal accident insurance.

● State-of-the-art office environment.

● Yearly outing.

● Detailed induction, training and on-going career development.

● Opportunity for overseas training and travel.

● English training programs.

● Working time: Monday to Friday with flexible hours.

● Free drinks and snacks. Free parking. Free sport clubs