Technical Service Engineer
Mô tả công việc
Responsibilities:
• Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics. Offer remote troubleshooting to service centers and customers worldwide.
• Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements.
• Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs.
• Develop training materials for internal teams and partners.
• Manage technical incidents from initial report through resolution, ensuring timely and effective solutions. Track recurring issues and contribute to solutions that prevent future problems.
• Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization. Collaborate with customer support teams to ensure clear communication and excellent service.
• Support global operations by ensuring that technical support processes meet the needs of diverse markets, adapting to regional challenges.
Yêu cầu công việc
• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field.
• 2+ years of experience in technical support or field engineering, preferably in the automotive, EV, or technology sectors.
• Hands-on experience with electric vehicle systems, including battery management, drivetrains, and diagnostic tools.
• Strong understanding of automotive systems, diagnostics, and troubleshooting.
• Experience with vehicle diagnostic software (e.g., OBD-II, CAN bus) and remote diagnostics tools.
• Familiarity with electric vehicle (EV) technology is highly desirable.
• Proficiency in English is required. Additional languages are a plus.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Strong problem-solving and analytical abilities.
• Customer-focused and detail-oriented with the ability to handle multiple tasks in a fast-paced environment.
• Ability to work collaboratively in a global team and adapt to diverse work cultures.
Phân tích mức độ cạnh tranh
VietnamWorks AI
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Giá
29.000đ / lượt
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Chăm sóc sức khoẻ
Đào tạo
Thông tin việc làm
20/11/2024
Nhân viên
Khoa Học & Kỹ Thuật > Kỹ Thuật Ô Tô
Automotive Diagnostic Tool, Communication, Engine Systems, Problem-solving, Technical Support
Ô tô
Bất kỳ
2
Người Việt Nam
Địa điểm làm việc
Vinhomes Symphony, Khu đô thị Vinhomes Riverside, Phúc Lợi, Long Biên, Hà Nội, Việt Nam
Nhận diện một số hình thức lừa đảo
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