Technical Service Engineer (IVD and Ophthalmology Machines)

• Carry out preventive maintenance and breakdown service at the customer, and in-house repairs to various medical instrument systems.

• Responsible for installation and after-sales services support for medical device systems.

• Provide technical product training and user functionality training to customers when required.

• Ensure utmost customer satisfaction by nature of your conduct and attention to detail.

• Present the Company in the best light at all times.

• Carry out all preventive maintenance according to documented schedules.

• Assist with telephone-based queries from customers and suppliers

• Escalate technical and sales/customer issues to higher-level management

• Work with colleagues to ensure the smooth operation of service department activities.

• Undergo formal and on-the-job training in Vietnam and abroad, as necessary.

• Report any sales opportunity to the sales manager.

• Be flexible in filling other roles as may be required from time to time

• Bachelor’s Degree in Biomedical Engineering, Electronic or Electrical Engineering, or related fields.

• Good interpersonal and communication skills in English. Ability to read technical documents in English (required).

• Proficiency in MS Office (Word, Excel, PowerPoint).

• At least two years of experience working in the same position.

• Experience in installing, maintaining, and repairing IVD and ophthalmology machines is quite an advantage.

• Ability to work independently as well as in team collaboration.