Technical Service Engineer - Repair in House (HCM)

Job Description

1. Repair task

+ Receive, delivery equipment and implement reprocessing to make sure all the equipment are under clean condition.

+ Send request and receive spare parts from SCM.

+ Check the part code, quantity, quality and store spare parts in the appropriate location.

+ Perform inspections and propose replaced spare part list to Deputy/Section Manager for review and approval before sending to Service Coordinator to issue quotations to customers.

2. Demo checking

+ Perform checking on returned demos to find out any detective( if any), to ensure all returned demos are under good conditions.

3. Tool, Jig, Facilities management

+ Frequently check situation and maintain 5S of Tool, Jig, Facilities to make sure that they are always under good conditions.

4. Bulletin, QA, QIS, FSCA, Complaint Handling

+ Read and understand all Service bulletins in order to be updated timely new repair method, new repair software, changes regard to tool, jig, parts…

+ Take action following the FSCA/recall instructions from OT/OCAP to provide customers high quality products without any defective.

5. Technical Service Quality Review

+ Support Managers to conduct Technical Service's internal review, OT Technical Quality Review to keep Technical Service's activities in standard and follow policies of OCAP/OT.

6. Purchasing task:

+ Collect and consolidate purchasing requests from the technical teams based on operational needs.

+ Search, evaluate, and select suppliers to ensure the best quality, price, and delivery time.

+ Negotiate with vendors to achieve favorable terms and maintain strong supplier relationships.

+ Issue purchase orders (PO), follow up on delivery schedules, and ensure timely receipt of goods.

+ Coordinate with the finance department for payment processing and maintain accurate purchasing documentation.

+ Monitor inventory levels of consumables and critical components; proactively propose replenishment plans to avoid shortages.

+ Coordinate with vendors for proper waste disposal (electronic waste, medical waste, etc.) in compliance with environmental regulations and company policies.

7. Meeting and Report

+ Attend all necessary meetings to make sure all activities, targets are according to plans and following directions of OVN/OCAP Management.

8. Others

+ Other tasks assigned by (Deputy) Section Manager/ (Deputy) Department Manager

- College degree/ bachelor’s degree

- Knowledge in Technical Engineering, Logistics, Business Administration, or related fields

- At least 1 year of experience in logistics, purchasing, or warehouse operations (preferably in the medical or technical equipment field)

- Skillful

- Problem-solving skill

- Communication skill

- Teamwork skill

- Fluently speaking in English (TOEIC 650)

- Computer skill (Word, Excel, PPT)

- Honest, dynamic, creative, have the will to advance