Technical Service Representative

- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.

- Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling.

- Performs technical scans and audits at designated customers

- Conducts in the testing process as well as in the implementation of new company products and technologies.

- Helps with process optimization and operational excellence at the customer’s location.

- Aligns technical activities within allocated region in Vietnam.

- Respond to customer needs/complaints and quickly decide appropriate solution to reduce down-time for customer.

- Supports and validate Technical Data Sheet information flow to allocate region.

- Supports execution of technical sales representative assessment and training program.

- Manages and maintains standardized complaint handling process through Customer Relationship Management System (if applicable).

- Monitors Market intelligence (innovations): products, process and equipment.

- Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.

- Ensures reporting line is fully informed and acts in line with HSE and Compliance regulations.

- Reports on progress on a continuous base.

- Bachelor of Science graduated, Chemical & Mechanical background is preferred.

- A minimum 1-3 years experience related to Chemical in Packaging Coatings, F&B, FMCG and Retail industries.

- Knowledge of printing/ inks/ coatings’ technologies and application, especially for 2Pc Aluminum can segment.

- Good communication skill

- Ability to handle multi-task jobs

- Ability to motivate and inspire others.

- Ability to work independence.

- Ready to move and work in difference location/territories