Technical Service Representative (Packaging)

Technical Service Representative (Packaging)

Địa Điểm Làm Việc: Hồ Chí Minh | Đồng Nai | Khác
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Attractive bonus
Premium healthcare for employee and family
Training opportunity

Mô Tả Công Việc

* Job Purpose:
As a business partner contributes to the Packaging Coatings’ strategy execution plan and takes a lead in defining, and owning, the specific implications for the country.
Contributes to the execution of sales -, expense - and profitability targets established for Packaging Coatings’ in Vietnam by leading daily operational excellence in management of technical service functions to support Packaging Coatings’ business excellence, within Packaging Coatings’ technical framework.

* Responsibilities:
1. Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
Collects, filters, and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling.
Performs technical scans and audits at designated customers
Conducts in the testing process as well as in the implementation of new company products and technologies.
Helps with process optimization and operational excellence at the customer’s location.
Aligns technical activities within allocated region in Vietnam.
Respond to customer needs/complaints and quickly decide appropriate solution to reduce down-time for customer.

2. Supports product development including, prototype selection and test market
Supports and validate Technical Data Sheet information flow to allocate region.
Supports execution of technical sales representative assessment and training program.
Supports technical, color and IT helpdesk for the region. Manages and maintains standardized complaint handling process through Customer Relationship Management System (if applicable).

3. Manages activities within AkzoNobel Training Center (ATC): implements standardized equipment, training program, technical sales representative training activities and standardized brand image.
Manages and maintains standardized complaint handling process through Customer Relationship Management System (if applicable).
Supports implementation of SMU solutions within area of services.

4. Regularly monitors and communicates to field force latest news regarding technical bulletins and developments, including standards and best practices.
Monitors Market intelligence (innovations): products, process and equipment.

5. Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.
Ensures job profiles are in place, sets objectives for team members, reviews development and provides clear, open and constructive feedback on performance combined with the appropriate actions.

6. Takes ownership by representing Country Technical Service Manager towards own team and vice versa.
Reports on progress on a continuous base.
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Yêu Cầu Công Việc

* Relevant experience in Packaging Coatings industries, especially 2Pc aluminum can-making industries is preferrable.
* Knowledge of printing/ inks/ coatings’ technologies and application, especially for 2Pc
* Aluminum can segment.
* Others:
Good communication skill
Ability to handle multi-task jobs
Ability to motivate and inspire others.
Ability to work independence.
Ready to move and work in difference location/territories

Địa Điểm Làm Việc

Đường Lê Thánh Tôn, Bến Nghé, District 1, Ho Chi Minh City, Vietnam
Khu Công Nghiệp Amata, Long Bình, Thành phố Biên Hòa, Đồng Nai, Việt Nam
Other

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries..

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12th Floor, Vincom Dong Khoi, 72 Le Thanh Ton St, District 1, HCMC
1.000-4.999 nhân viên
Talent Acquisition Team
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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