Technical Service Specialist

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Các Phúc Lợi Dành Cho Bạn

Attractive remuneration package with 18 days of annual leave
Premium Healthcare package
Travel opportunities to Switzerland

Mô Tả Công Việc

We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset
MISSIONS AND RESPONSIBILITIES
• Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, public web services activation, seat map edition, report creation, marketing campaign setup …
• Analyze technical service requests from English/French speaking customers
• Provide estimation and propose alternative solution if needed
• Process the requests according to agreed solution and handle change requests.
• Ensure the deliveries are on quality, on time
• Have high speed interaction with Onboarding team across Europe
• Have high speed interaction with Product team in Switzerland and Vietnam
• Participate in special technical projects upon request.
• Work closely with Services Manager to maintain service deliveries and quality.
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Yêu Cầu Công Việc

REQUIREMENTS
• Bachelor’s degree in Computer Science, Telecommunication or related
• Open for fresher up to 2 year experience working in IT industries
• Knowledge in HTML/CSS, Javascript, SQL
• Strong time management skills, able to identify and prioritize urgent/critical requests
• Good at logical and critical thinking to propose accurate solution to customers
• Strong communication and presentation skills
• Has a strong customer oriented mindset
• Proficient in English is required; knowing French is a strong plus
• Experience with software testing, working in product’s company is a plus

Địa Điểm Làm Việc

Melody-2 Tower, N1 Dien Bien Phu, Binh Thanh District
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ELCA is one of the biggest independent Swiss IT solutions providers and partners with Fortune 500 companies to provide intelligently designed software solutions using Agile methodology and distributed teams approach. Innovation in product development is our core strength. We work towards goals, not checkboxes! We focus on impact, and we are proud to deliver sustainable positive impact to all our client projects.
The Group is privately owned, with offices in Basel, Berne, Geneva, Lausanne (HQ), Zurich, France, Germany, Italy, Spain, the UK and Vietnam.

Xem toàn bộ thông tin công ty
Melody-2 Tower, N1 Dien Bien Phu, Binh Thanh District/ www.elca.vn
100-499 nhân viên
Human Resources Department
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

Chỉ phỏng vấn đầu vào với thời gian học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.