Các Phúc Lợi Dành Cho Bạn
Attractive remuneration package with 18 days of annual leave
Premium Healthcare package
Travel opportunities to Switzerland
Mô Tả Công Việc
We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset
MISSIONS AND RESPONSIBILITIES
• Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, public web services activation, seat map edition, report creation, marketing campaign setup …
• Analyze technical service requests from English/French speaking customers
• Provide estimation and propose alternative solution if needed
• Process the requests according to agreed solution and handle change requests.
• Ensure the deliveries are on quality, on time
• Have high speed interaction with Onboarding team across Europe
• Have high speed interaction with Product team in Switzerland and Vietnam
• Participate in special technical projects upon request.
• Work closely with Services Manager to maintain service deliveries and quality.
Xem toàn bộ Mô Tả Công Việc
MISSIONS AND RESPONSIBILITIES
• Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, public web services activation, seat map edition, report creation, marketing campaign setup …
• Analyze technical service requests from English/French speaking customers
• Provide estimation and propose alternative solution if needed
• Process the requests according to agreed solution and handle change requests.
• Ensure the deliveries are on quality, on time
• Have high speed interaction with Onboarding team across Europe
• Have high speed interaction with Product team in Switzerland and Vietnam
• Participate in special technical projects upon request.
• Work closely with Services Manager to maintain service deliveries and quality.
Yêu Cầu Công Việc
REQUIREMENTS
• Bachelor’s degree in Computer Science, Telecommunication or related
• Open for fresher up to 2 year experience working in IT industries
• Knowledge in HTML/CSS, Javascript, SQL
• Strong time management skills, able to identify and prioritize urgent/critical requests
• Good at logical and critical thinking to propose accurate solution to customers
• Strong communication and presentation skills
• Has a strong customer oriented mindset
• Proficient in English is required; knowing French is a strong plus
• Experience with software testing, working in product’s company is a plus
• Bachelor’s degree in Computer Science, Telecommunication or related
• Open for fresher up to 2 year experience working in IT industries
• Knowledge in HTML/CSS, Javascript, SQL
• Strong time management skills, able to identify and prioritize urgent/critical requests
• Good at logical and critical thinking to propose accurate solution to customers
• Strong communication and presentation skills
• Has a strong customer oriented mindset
• Proficient in English is required; knowing French is a strong plus
• Experience with software testing, working in product’s company is a plus
Địa Điểm Làm Việc
Melody-2 Tower, N1 Dien Bien Phu, Binh Thanh District
