Technical Service Support Engineer for Forklifts ( Ho Chi Minh )

• Product & user application training / demo for Dealers / Sub Dealers / End users

• Coordinate with appropriate departments for pre-delivery inspection

• Maintain for all trucks in the local warehouse in good condition

• Align with regional team for all aftersales activities deploy in Vietnam

• Communicate with factory for update all warranty policy and models

• Translate & edit service manual into Vietnamese

• Strengthen the trust & loyal program for end user though service quality with KION Service Partner (SP)

• Support warranty claims, repair request from customer channels to SP

• Initial diagnostic or testing trucks with SP when needed

• Solve troubleshooting issues, answering technical questions, and providing timely solutions to ensure optimal equipment performance at end user sites

• Spare parts forecast with spare parts planner for prompt response to service orders

• Monitor, evaluate and prepare continuous improvement process for Customer Service Index for Dealers

• Maintain technical history records for complex problems

• To attend monthly technical meetings with the regional team and factory

• Min 5 years of relevant experience in technical support

• Preferably have prior experience in technical support, troubleshooting, communicating with end customers and hands on experience with forklift well-known brands

• Min a bachelor degree in Engineering

• Proficient in Microsoft Office

• Able to converse in English

• Prior experience in handling Chinese customer is preferred

• Able to conduct internal and external technical trainings when required

• Willing to travel when required