Technical Services Specialist ( Painting & Coating )

1. Implement Technical Procedures: Ensure effective implementation of technical service procedures and standards to support consistent, high-quality service delivery. 2. Customer Service Support: Provide technical service in a timely and responsive manner to meet customer expectations and production schedules. 3. Product Complaint Investigation: Coordinate and assist in investigating customer product complaints. This includes site visits to assess the issue and collaborating with laboratory teams for resolution. 4. Process Application Support: Assist customers in optimizing their paint application processes to achieve target quality and cost objectives using the company’s coating solutions. 5. Trial Coordination: Coordinate and support the introduction of new and modified coating technologies at customer sites, ensuring proper application and performance. 6. Technical Collaboration: Work with internal technical teams to ensure that product formulations are robust and reproducible, with proper testing protocols in place to meet production and customer quality standards. 7. Compliance Ensure compliance with all company policies, environmental, health and safety (EHS) regulations, and relevant quality systems.

* Education: Bachelor's degree in Chemistry, Chemical Engineering, or related technical field. * Experience: At least 4 years of hands-on experience in coil coating, galvanized iron (GI), CE/EM coatings, or other industrial coatings applications. * Key Competencies: o Strong technical problem-solving and analytical skills o Results-oriented and proactive working attitude o Ability to work independently in a dynamic and fast-paced environment o Good interpersonal and customer communication skills o Proficient in both English and Vietnamese (spoken and written)