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Mô Tả Công Việc
Reporting to: Team Manager
• Being the first technical contact point for customers to support users/ customers on such IT products related to Office 365/Windows.
• Helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
• Report to Team Manager
Yêu Cầu Công Việc
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Prior customer service or support experience required
• Passion for technology and learning
• Having IT knowledge is an asset (Windows/Office 365, browser options, file operations, firewalls/anti-virus solutions, downloading and installing software)
• Excellent in English (both writing & speaking skills)
• Full insurance contribution, additional healthcare insurance in labor contract
• Attractive salary and benefit
• Professional and international working environment
• Summer trip, year-end party, team building activities