Technical Support Analyst (C++)

Technical Support Analyst (C++)

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What We Can Offer

100% salary and benefits in probation period
Premium Health Insurance service for Employee and Family
18 leaves per year

Job Description

HCL is giant IT out sourcing company supporting to Clients in Global Fortune 500 & 650.
Tasks:
• Take ownership of cases logged by the customer.
• Check that a clear description of the business impact has been provided.
• Evaluate the problem to determine whether the issue is with the software or its customization.
• Analyze and find the Root Cause of the issue and troubleshoot to resolution.
• Simulate and investigate the issues raised.
• Tracking and resolving issues from reporting to closure
• Provide regular status updates to the Manager.
• Create knowledge content when appropriate.
• Keep ownership until case resolved.
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Job Requirements

MUST -HAVE Requirements
• Degree in Computer Science or a related discipline
• Experience in implementing and/or supporting the Financial and Investment System
• Contributing to a team drive for technical excellence through knowledge sharing and documentation.
• A team player with good analytical/problem solving skills.
• Having experience in programming languages (C++, Unix Shell Scripting)
• Strong communication skills with the ability to capture and articulate technical and non-technical details.
• Able to manage and prioritize and tasks and time efficiently.
• English communication

Candidate Data Privacy Notice: www.hcltech.com/candidate-privacy-notice

Job Locations

Tầng 7, Tòa nhà Mê Linh Point, số 2, đường Ngô Đức Kế, quận 1, HCMC
Level 24, Leadvisors Tower, 643 Pham Van Dong Street, North Tu Liem District, Hanoi
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HCL Vietnam - part of HCL Technologies Global

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 49 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of US$ 9.93 bn for 12 Months as of 30th June 2020.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

Website: https://www.hclvietnam.com/

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Hanoi & HCMC
500-999 staffs
Recruitment Department
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.