Technical Support Assistant Manager

Technical Support Assistant Manager

Địa Điểm Làm Việc: Hồ Chí Minh
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13th-month salary and annual bonus
Premium Healthcare package
Minimum 12 annual leaves + 6 company holidays leave per year

Mô Tả Công Việc

Reporting to: Customer Services Manager

Overall purpose
- Improve Authorized Service Center (ASC) service quality by conducting assessment and training to achieve Yamaha’s global standard service quality
- Report to headquarters in Japan in terms of all related after sales service to share information in the Vietnamese market, and get support from them to improve our ASC service quality
- Set up and keep quality of Yamaha Music Vietnam’s works shop as a reference of Yamaha’s global standard service center

Key responsibilities and duties
- Manage ASC
- Implement programs / periodic training courses to enhance warranty/repair of YASC
- Receive and solve all the customers’/ agency’ requests and complaints about quality of products.
- Advise repairing requests of customers by phone / email or internal customer management system of Yamaha Music Vietnam.
- Forward customer requests to related department and monitor in order to ensure customer requests implemented accurately and on time.
- Build customer data management system and coordinate with related parties to implement customer development programs.
- Ensure resolved data of customers’ requests/complaints is sufficiently updated and accurate
- Build management system as well as manage activities related to receiving and resolving customer complaints
- Implement surveys of customer satisfaction
- Other missions are assigned by managers
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Required working experience
- At least 3 years of experiences at senior executive position/ or 1 year experience at the same level in electrical products

Required qualifications
- University graduated, Faculty of technology or customer service

Required languages
- Fluency in English required (both in written and verbal).

Required knowledge and skills
- Proactive
- Good teamwork
- Problem-solving skill.
- Active listener and working under pressure
- Time management
- Communication, persuasion and transferring the information skills

Salary: Negotiable

Địa Điểm Làm Việc

15th Floor, Nam A Tower. 201-203 Cach Mang Thang Tam, Ward 4, District 3, Ho Chi Minh City
Xem toàn bộ hồ sơ công ty

We- Yamaha Music- is one of the world's leading manufacturers of digital musical instruments, wind, string, and percussion instruments. Yamaha Music also has grown through a broad spectrum of business activities, including electronic devices and equipment, professional audio, and audiovisual equipment.

Our goal is to consistently provide high quality products and services that exceed the expectations of our customers, and to create excitement and cultural inspiration together with people around the world.

At Yamaha Music, we believe that company’s success is driven by the great contribution of each team member, so we keep building our collaborative workplace where our employees can develop and excel every day

Xem toàn bộ thông tin công ty
Floor 15th, Nam Á Building, 201-203 Cách Mạng Tháng Tám st, Ward 4, District 3,HCMC
25-99 nhân viên
Ms. Thanh Tuyen
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)