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13th-month salary and annual bonus
Premium Healthcare package
Minimum 12 annual leaves + 6 company holidays leave per year
Mô Tả Công Việc
Reporting to: Customer Services Manager
Overall purpose
- Improve Authorized Service Center (ASC) service quality by conducting assessment and training to achieve Yamaha’s global standard service quality
- Report to headquarters in Japan in terms of all related after sales service to share information in the Vietnamese market, and get support from them to improve our ASC service quality
- Set up and keep quality of Yamaha Music Vietnam’s works shop as a reference of Yamaha’s global standard service center
Key responsibilities and duties
- Manage ASC
- Implement programs / periodic training courses to enhance warranty/repair of YASC
- Receive and solve all the customers’/ agency’ requests and complaints about quality of products.
- Advise repairing requests of customers by phone / email or internal customer management system of Yamaha Music Vietnam.
- Forward customer requests to related department and monitor in order to ensure customer requests implemented accurately and on time.
- Build customer data management system and coordinate with related parties to implement customer development programs.
- Ensure resolved data of customers’ requests/complaints is sufficiently updated and accurate
- Build management system as well as manage activities related to receiving and resolving customer complaints
- Implement surveys of customer satisfaction
- Other missions are assigned by managers
Xem toàn bộ Mô Tả Công Việc
Overall purpose
- Improve Authorized Service Center (ASC) service quality by conducting assessment and training to achieve Yamaha’s global standard service quality
- Report to headquarters in Japan in terms of all related after sales service to share information in the Vietnamese market, and get support from them to improve our ASC service quality
- Set up and keep quality of Yamaha Music Vietnam’s works shop as a reference of Yamaha’s global standard service center
Key responsibilities and duties
- Manage ASC
- Implement programs / periodic training courses to enhance warranty/repair of YASC
- Receive and solve all the customers’/ agency’ requests and complaints about quality of products.
- Advise repairing requests of customers by phone / email or internal customer management system of Yamaha Music Vietnam.
- Forward customer requests to related department and monitor in order to ensure customer requests implemented accurately and on time.
- Build customer data management system and coordinate with related parties to implement customer development programs.
- Ensure resolved data of customers’ requests/complaints is sufficiently updated and accurate
- Build management system as well as manage activities related to receiving and resolving customer complaints
- Implement surveys of customer satisfaction
- Other missions are assigned by managers
Yêu Cầu Công Việc
Required working experience
- At least 3 years of experiences at senior executive position/ or 1 year experience at the same level in electrical products
Required qualifications
- University graduated, Faculty of technology or customer service
Required languages
- Fluency in English required (both in written and verbal).
Required knowledge and skills
- Proactive
- Good teamwork
- Problem-solving skill.
- Active listener and working under pressure
- Time management
- Communication, persuasion and transferring the information skills
Salary: Negotiable
- At least 3 years of experiences at senior executive position/ or 1 year experience at the same level in electrical products
Required qualifications
- University graduated, Faculty of technology or customer service
Required languages
- Fluency in English required (both in written and verbal).
Required knowledge and skills
- Proactive
- Good teamwork
- Problem-solving skill.
- Active listener and working under pressure
- Time management
- Communication, persuasion and transferring the information skills
Salary: Negotiable
Địa Điểm Làm Việc
15th Floor, Nam A Tower. 201-203 Cach Mang Thang Tam, Ward 4, District 3, Ho Chi Minh City
