Technical Support Engineer

Provide Exceptional Technical Support to Customers from Vietnam!

ViTrox is a design and manufacturing company that powers machine vision solutions for semiconductor and electronics packaging companies. From digitizing manufacturing processes to scanning product defects, our products perform reliably at higher speeds and with greater precision.

Now, as a company with an extensive global customer base, we are looking for a dedicated technical support engineer to help us enhance customer satisfaction.

Responsibilities:

- Support customers on technical challenges involving vision inspection machine system setup, maintenance, and troubleshooting at customer sites.

-Provide knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.

-Work closely with the R&D team on quality and design related. improvements based on customer feedback.

-Background in Science and Engineering, preferably in Electrical & Electronics, Mechatronics, Mechanical Engineering, Computer Science, or related fields.

-Experience in customer service and support for vision inspection machines is advantageous.

-1-2 years of experience in customer service and support for vision inspection machines preferred.

-Diploma holders with relevant experience will be considered.

-Customer service-oriented mindset.

-Ability to travel when required.

-Flexible, responsive, and able to work irregular hours when required.

-Fresh graduates are encouraged to apply.